Companies Kustomer

Kustomer

New York

200 Total Employees

Year Founded: 2015

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What's It Like to Work at Kustomer?

Updated on June 05, 2026

Frequently Asked Questions

Job Satisfaction

At Kustomer, job satisfaction is built into the fabric of our culture through clear growth paths, competitive compensation, and a management style rooted in consistent feedback and recognition. We believe work should be sustainable and meaningful, which is why we tie every role to our core mission while providing the flexibility and benefits necessary to reduce day-to-day stress. Our leadership team takes an active role in this environment by regularly analyzing engagement surveys to ensure every voice is heard. By empowering our People team to monitor employee sentiment and proactively adjusting policies as needs evolve, we ensure that Kustomer remains a place where people can do their best work.

Kustomer Employee Reviews

What I love about Kustomer is how it blends the agility of a startup with the experience of a company founded by serial entrepreneurs with multiple successful exits and over 50 years in CX. We move fast, build thoughtfully, and bring a level of maturity that’s rare in early-stage companies. It’s an amazing place to scale, learn, and lead.

Rachel, VP, Product

I have had the opportunity to work with an incredible group of people who all share the singular goal of building an amazing product. Each one of us has an impact on Kustomer's success, and opportunities to make our customers happy.

Brandon, Software Engineer, Full Stack

We've started a tradition we refer to as Kamp Kustomer - a yearly in-person retreat where we come together in fun locations like the Poconos to reconnect, build trust within our teams, and collaborate. It's a great chance to unwind from the daily routine and we always return with renewed energy and focus.

Catherine, Senior Technical Writer

Something that I’ve learned during my time at Kustomer is the power of embracing your team’s knowledge. As professionals in the workforce, we’re often pushed into thinking that we need to know everything and work in a silo. Everyone at Kustomer embraces collaboration and supporting each other through their projects. It’s very special in that way.

Lauren, Customer Success Manager

I'm working on a project to help 3 different teams (maybe more) and it's so great being able to work cross functionally on this here at Kustomer. I've tried to launch something like this at 2 other organizations and always ran into hurdles. The team here has been so open minded and I can't wait to finally get this out to our teams and customers.

Jay, Partner Manager

The People/Talent teams are working hard to add 50+ people to Kustomer in 2023! The challenge of finding great teammates who can help us be a better company than ever before is no small feat. We work hard to ensure that everyone we hire brings something unique to our Krew and is excited to work with others in order to make our vision come to life.

Tanya, Chief People Officer/ Chief of Staff to the CEO

What People Are Saying About Kustomer

Benefits & Perks: Benefits are described as comprehensive, including fully paid healthcare for employees and families, generous PTO, parental and fertility benefits, and remote-work stipends. Equity and performance bonuses are also highlighted as part of total rewards.
Team Support: Colleagues are often seen as smart, friendly, and helpful, with cross‑functional collaboration and regular standups reinforcing shared goals. Feedback suggests a cooperative, customer‑obsessed culture with peer recognition programs and company‑wide shoutouts.
Innovation & Products: An AI‑native, omnichannel CRM with a single customer timeline and active AI agents/copilots roadmap creates energizing, outcomes‑focused work. Quick feedback loops from CX teams provide visible impact for product, engineering, and go‑to‑market roles.