Teams at Lightspeed Systems

Provides frontline technical support to SaaS customers through phone, email, and chat. Troubleshoots software, device, networking, and configuration issues; assists with setup and integrations; documents and escalates cases; monitors service-level agreements; tests fixes; collaborates with Product and Engineering; and contributes to knowledge-base documentation.

Serve as HR Business Partner for Sales and Marketing, owning workforce planning, recruitment, performance management, and employee relations. Drive process improvements, use AI tools for HR tasks, and help build scalable HR systems, documentation, and repeatable workflows.

Manage customer and reseller relationships to drive subscription renewals and licensing updates. Handle the full renewal lifecycle—quoting, approvals, order processing, and forecasting—while maintaining CRM data, proactively contacting customers before renewal, resolving licensing/invoicing issues, and collaborating across teams to retain business and meet retention goals.