Jobs at Listen Labs

Own the post-sale customer journey for key accounts, including onboarding, adoption, retention, and growth. Serve as the primary customer contact, provide proactive guidance, partner with sales on renewals and expansions, gather feedback for product and engineering, and develop scalable customer success playbooks. This role is based in Austin and requires working in the office five days per week.

Partner with product, research, and marketing leaders to onboard and train customers, analyze qualitative and quantitative data, create insight briefs and dashboards, and act as a strategic advisor to deepen product usage and influence roadmap priorities.

Manage a portfolio of SaaS accounts post-sale, drive onboarding, adoption, retention, and expansion. Act as primary contact, monitor customer health, conduct business reviews, surface feedback to product, and develop scalable success playbooks.

Drive new business and expansion across mid-to-large enterprise accounts through consultative, multi-stakeholder sales. Generate outbound pipeline, manage inbound leads, run discovery calls and demos, build proposals and ROI cases, close contracts, and improve sales processes. Partner with Customer Success, Product, and Engineering to land-and-expand high-value customers.

Own a curated top-50 enterprise account list, build detailed account plans, run complex multi-stakeholder sales cycles, and close multi-year 6–7 figure deals. Drive outbound to senior executives, create pipeline, multi-thread across business units, coordinate execs/product/engineering to win, and maintain high-quality pipeline, forecasting, and deal control.

Manage the post-sale customer journey: onboard, drive adoption, retain and grow key accounts. Act as primary contact, identify expansion/renewal opportunities with sales, collect feedback, and collaborate with product and engineering to shape roadmap while developing scalable customer success playbooks.

Contract Sales Recruiter to own full-cycle hiring for Account Executives: source, screen, manage agency partners, refine interview loop and scorecards, partner on comp and offers, maintain ATS data, and close candidates in a fast-growing startup.