Teams at LogicMonitor

Leads complex technical programs and system integration initiatives across enterprise applications, including procurement, sales, finance, accounting, reporting, ERP, CRM, Workday, and AI systems. Owns roadmaps, project plans, timelines, resources, risks, stakeholder communications, vendor coordination, technical scope, architectural alignment, data integrity, QA, and Agile delivery.

Lead and scale a global Professional Services organization delivering LogicMonitor/Catchpoint implementations. Build managers and technical leaders, drive operational excellence via KPIs and automation, partner cross-functionally with Product/Engineering/Customer Success, and own high-visibility customer escalations and continuous improvement of delivery models and SOPs.

Leads strategy and operational excellence for Customer Experience functions, including Technical Support and Professional Services. Builds KPI frameworks, dashboards, forecasting models, governance, and operating rhythms; drives AI-enabled workflow transformation, process standardization, capacity planning, executive reporting, and cross-functional initiatives. Partners with senior leaders across Revenue Operations, Finance, Product, Sales, Engineering, and Customer Success to improve performance, scalability, customer outcomes, and decision-making.