Teams at Lone Wolf Technologies

Provide email-first technical support for Lone Wolf Back Office, troubleshooting product issues, triaging and logging cases, submitting and tracking Jira tickets, collaborating with peers, and escalating or resolving broker account and accounting-related inquiries to deliver excellent customer experiences.

Lead and improve the Forms team to design, develop, test, and deliver features for real-estate transaction platforms. Manage processes, mentor and hire staff, maintain database tables, ensure coding, compliance, and security standards, handle escalations, collaborate with clients and internal teams, and drive continuous team and product improvements.

Lead client implementations, training, data conversions, and onboarding for the Lone Wolf platform. Perform needs assessments, project planning, configuration, UAT and escalated support; provide product training and status updates; collaborate with Product, QA and Business Solutions to ensure on-time, on-budget delivery and guide clients on data extracts and third-party API use.