Teams at LucidLink

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Hunt and close new enterprise SaaS customers via outbound prospecting. Build and maintain a $1M+ pipeline, execute personalized outreach, multi-thread accounts, navigate complex procurement/legal/InfoSec processes, and consistently meet quarterly NARR quotas after ramp. Use sales tech stack and value-selling (MEDDPICC) to drive deals.

Own and improve Salesforce configuration, data quality, access governance, and release processes. Audit and rationalize customizations, manage integrations and sandboxes, administer adjacent RevOps tools, document configurations, and partner closely with VP RevOps and IT to scale the RevOps tech stack.