Teams at Make-A-Wish America

Leads Make-A-Wish’s national recurring giving strategy, including sustainer acquisition, retention, reactivation, upgrades, stewardship, cross-channel campaigns, audience segmentation, testing, reporting, forecasting, and budget recommendations. Partners with fundraising teams, agencies, chapters, and data operations to optimize recurring revenue and donor lifetime value. The role requires strong analytical, communication, stakeholder influence, and project management skills in a fully remote environment.

Supports the information security program by monitoring and triaging alerts, investigating and documenting security events, assisting with incident response, identity and access management, vulnerability remediation, security awareness, and security tool configuration. Collaborates with IT teams and an MSSP, maintains security documentation, and provides escalation support, including 24/7 availability for access management and incident response.

Advises nonprofit chapters and strengthens relationships with national leadership. Conducts chapter assessments, analyzes financial and performance data, develops improvement strategies, streamlines operations, monitors KPIs, implements best practices, supports training, manages risks, and facilitates collaboration among chapter executives, boards, and internal teams. The role requires strong nonprofit operations, financial analysis, strategic consulting, stakeholder engagement, communication, and change leadership skills, with 20–25% travel.