Teams at Mapbox

Maintain and improve Mapbox developer documentation through code updates, content corrections, code sample revisions, and product synchronization. Triage user feedback, manage GitHub contributions and reviews, use Mapbox products to create accurate documentation, and partner with product teams on launches. The role also involves prototyping lightweight documentation tools and supporting Developer Relations initiatives. Candidates should be web developers who write clearly and have 2–4 years of professional experience.

Own commercial strategy and long-term growth for Mapbox’s largest global strategic accounts. Lead retention, renewals, expansion, complex negotiations, account planning, executive relationships, forecasting, and risk mitigation. Partner cross-functionally with technical, product, finance, legal, and customer success teams to deliver customer value. Identify adoption and growth opportunities across Mapbox products, influence internal product strategy with customer insights, and position Mapbox against competitive and internally built alternatives.

Leads renewals, ARR retention, and expansion across strategic enterprise customers. Owns renewal strategy, forecasting, commercial negotiations, pricing, usage commitments, risk management, and customer growth. Builds executive and cross-functional relationships, improves Salesforce discipline, and develops Account Managers through coaching. Partners with Customer Success, Product, Finance, Legal, Solutions Architecture, and TPM to drive adoption, protect recurring revenue, and improve customer outcomes.