Jobs at Metalogix

Manage enterprise customer accounts throughout deployment, adoption, value realization, and renewal. Build success plans, monitor customer health and KPIs, conduct executive business reviews, resolve escalations, and drive retention, satisfaction, cross-sell, and upsell opportunities. Partner with Sales, Support, Product, Renewals, and Professional Services while identifying risks, coordinating issue resolution, and improving scalable customer success processes.

Own the company’s growth story through board reporting, investor relations, SaaS metrics, and executive-ready financial narratives. The role analyzes ARR, retention, churn, bookings, pipeline, CAC, LTV, and Rule of 40 metrics; prepares board and investor materials; supports diligence and value-creation tracking; and partners with FP&A, Sales, Revenue Operations, Product, and Customer Success. It requires PE-backed enterprise software experience, strong FP&A and financial modeling expertise, and executive communication skills.

Supports sales compensation operations through plan setup, employee and quota administration, commission processing, audits, reconciliations, reporting, and data analysis. Maintains accurate records across Salesforce and Oracle, documents processes, supports corrective actions, and contributes to compensation-related projects and process improvements. Requires strong Excel, analytical, organizational, collaboration, and data-integrity skills.

Manages enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Builds success plans, monitors customer health and KPIs, facilitates executive business reviews, resolves escalations, and identifies expansion opportunities. Partners cross-functionally with Sales, Support, Product, Renewals, and Professional Services to improve customer outcomes and scalable success processes.

Manages strategic enterprise customer relationships from deployment through adoption, value realization, and renewal. Develops success plans, leads executive business reviews, monitors customer health and KPIs, drives adoption and retention, identifies expansion opportunities, and coordinates with Sales, Support, Product, Renewals, and Professional Services. The role also mentors CSM peers, handles escalations, and improves customer success processes.

Manage enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Build success plans, establish executive relationships, monitor engagement and KPIs, facilitate business reviews, resolve escalations, identify expansion opportunities, and coordinate with Sales, Support, Product, Renewals, and Professional Services. The role also supports scalable customer success programs and process improvements.

Manages strategic enterprise customer relationships from deployment through adoption, value realization, renewal, and retention. Develops success plans, facilitates executive business reviews, monitors customer health and KPIs, identifies expansion opportunities, coordinates cross-functional issue resolution, and mentors other CSMs. The role is based in-office in Austin and focuses on driving measurable customer outcomes, reducing churn, and improving customer success processes.

Serves as a strategic HR advisor to executives and senior leaders, translating business priorities into workforce, talent, organizational design, and change strategies. Leads succession planning, talent reviews, performance management, organizational transformation, and workforce planning. Coaches leaders, provides guidance on complex employee and organizational matters, uses workforce data for insights, and partners across HR functions to deliver integrated solutions. Mentors HR colleagues and supports enterprise-wide People initiatives.

Leads and develops a team of Strategic and Enterprise Customer Success Managers supporting major SaaS accounts. Oversees customer adoption, retention, value realization, health, escalations, renewals, and expansion initiatives. Partners with Sales, Renewals, Product, and Support on account strategy, customer feedback, and process improvement. Uses Gainsight, Gong, Aviso, and Salesforce to monitor customer engagement and performance metrics.

Serve as a strategic talent acquisition partner for AI, data, and cybersecurity business units. Manage end-to-end recruitment, including role qualification, sourcing, competitor market mapping, candidate experience, stakeholder advising, and offer negotiation. Use hiring data and market trends to shape sourcing strategies, collaborate with HR and compensation teams, and support enterprise technology hiring in Austin.

Manage strategic enterprise customer accounts throughout deployment, adoption, value realization, and renewal. Build success plans, lead executive business reviews, monitor customer health and KPIs, drive adoption and retention, identify expansion opportunities, and coordinate with Sales, Support, Product, Renewals, and Professional Services. Serve as an escalation point, mentor CSM peers, and improve scalable customer success processes.

Lead the global renewals organization and own retention strategy, renewal operations, forecasting, churn reduction, and commercial performance. Develop scalable renewal processes, playbooks, and governance; manage complex enterprise negotiations; improve GRR, renewal rates, uplift, and forecast accuracy; and lead global teams through cross-functional partnerships with Sales, Customer Success, Finance, Legal, Pricing, Product, and Operations. Drive automation, process transformation, executive reporting, and predictable recurring revenue growth.

Manage enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Build success plans, monitor engagement and KPIs, facilitate executive business reviews, identify expansion opportunities, coordinate escalations, and collaborate with Sales, Support, Product, Renewals, and Professional Services. The role requires acting as a trusted advisor, driving adoption and measurable outcomes, and improving scalable customer success processes.

Own the strategy, roadmap, pricing, packaging, lifecycle, and commercial performance of Quest’s KACE endpoint management portfolio across SaaS, hosted, and on-premises models. Translate customer and market signals into product requirements, prioritize Agile development, support retention and renewals, conduct competitive research, and coordinate positioning, launches, analyst engagement, and enablement across Engineering, Sales, Marketing, Renewals, and Customer Success.

Own strategic enterprise customer relationships from deployment through adoption, value realization, renewal, and retention. Develop success plans, manage executive stakeholders, monitor customer health and KPIs, facilitate executive business reviews, identify expansion opportunities, handle escalations, and coordinate Sales, Support, Product, Renewals, and Professional Services. Mentor CSM peers and improve scalable customer success processes.