Teams at Metalogix

Manage enterprise customer accounts throughout deployment, adoption, value realization, and renewal. Build success plans, monitor customer health and KPIs, conduct executive business reviews, resolve escalations, and drive retention, satisfaction, cross-sell, and upsell opportunities. Partner with Sales, Support, Product, Renewals, and Professional Services while identifying risks, coordinating issue resolution, and improving scalable customer success processes.

Own the company’s growth story through board reporting, investor relations, SaaS metrics, and executive-ready financial narratives. The role analyzes ARR, retention, churn, bookings, pipeline, CAC, LTV, and Rule of 40 metrics; prepares board and investor materials; supports diligence and value-creation tracking; and partners with FP&A, Sales, Revenue Operations, Product, and Customer Success. It requires PE-backed enterprise software experience, strong FP&A and financial modeling expertise, and executive communication skills.

Supports sales compensation operations through plan setup, employee and quota administration, commission processing, audits, reconciliations, reporting, and data analysis. Maintains accurate records across Salesforce and Oracle, documents processes, supports corrective actions, and contributes to compensation-related projects and process improvements. Requires strong Excel, analytical, organizational, collaboration, and data-integrity skills.