Teams at Metalogix

Manage enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Build success plans, monitor engagement and KPIs, facilitate executive business reviews, identify expansion opportunities, coordinate escalations, and collaborate with Sales, Support, Product, Renewals, and Professional Services. The role requires acting as a trusted advisor, driving adoption and measurable outcomes, and improving scalable customer success processes.

Manages strategic enterprise customer relationships from deployment through adoption, value realization, renewal, and retention. Develops success plans, facilitates executive business reviews, monitors customer health and KPIs, identifies expansion opportunities, coordinates cross-functional issue resolution, and mentors other CSMs. The role is based in-office in Austin and focuses on driving measurable customer outcomes, reducing churn, and improving customer success processes.

Leads and develops a team of Strategic and Enterprise Customer Success Managers supporting major SaaS accounts. Oversees customer adoption, retention, value realization, health, escalations, renewals, and expansion initiatives. Partners with Sales, Renewals, Product, and Support on account strategy, customer feedback, and process improvement. Uses Gainsight, Gong, Aviso, and Salesforce to monitor customer engagement and performance metrics.