Jobs at MetLife

The Account Executive sells MetLife's Group Benefits, maintains customer relationships, develops sales strategies, and provides financial consulting support.

Administers group insurance transactions for participants, plan sponsors, customers, and internal partners. Reviews and enters enrollment data, manages eligibility and beneficiary records, handles plan referrals, maintains automated systems, troubleshoots data issues, develops customer relationships, and researches escalated cases. The role also supports process improvements, explains procedures during customer interactions, and ensures accurate, timely service delivery.

Manage relationships with third-party administrators, vendors, brokers, and Korea-based clients. Negotiate domestic and international vendor and client contracts and SLAs, monitor vendor performance, lead renewals, handle claims escalations, deliver Korean-language onboarding presentations and materials, translate portal/content, and pursue new business opportunities with brokers.

Lead architecture, modernization, and development of Group Insurance applications. Modernize mainframe monoliths into Java microservices and micro-frontends on cloud, mentor distributed Agile teams, collaborate with enterprise architecture, product owners and infrastructure, and enable test automation and integrations. Approximately 10% domestic travel.

The role involves business development and asset origination in agribusiness lending, managing relationships and loan structuring, as well as collaborating with credit analysts and loan closing teams.

Own production health and performance for AI-enabled claims products across Disability & Leave. Monitor SLAs and UX, lead incident triage and RCA, prioritize fixes with engineering and operations, drive systemic improvements, and oversee FINEOS/Catalyst integration and optimization.

Handle inbound phone, email, and chat inquiries to educate pet owners, recommend and sell pet insurance policies, meet sales and performance goals, resolve customer questions, build rapport, and maintain product knowledge in a fast-paced contact center environment.

Partner with Product Directors to deliver reporting, analysis, and market-ready insights for Dental and Vision. Provide rapid support to Sales, brokers, and account teams, analyze network and plan design, identify risks and optimization opportunities, and produce external-ready materials and recommendations for regional market execution.

Lead and coach a team of Complaint & Litigation Specialists to log, research, and resolve complaints and grievances. Manage team inventory, workflows, and performance, build cross-functional partnerships, ensure compliance with regulatory requirements, and drive timely, accurate case closures.

Lead product strategy for correspondence and digital experiences across the disability claim lifecycle. Define AI-enabled solutions, translate business and regulatory requirements into prioritized features, collaborate with Legal/Compliance/IT/Operations, and guide a cross-functional team to deliver compliant, empathetic, and efficient claimant and employer experiences.

Manage end-to-end absence claims (FMLA/ADA): intake eligibility decisions, gather supporting data, perform recertifications and intermittent tracking, confirm return-to-work, and update systems with accurate leave status and documentation.

Provide customer-focused administration of absence claims (FMLA/ADA), perform intake and eligibility decisions, gather supporting information, manage recertifications and intermittent leave tracking, update systems and documentation, and ensure timely, compliant leave processing.

Define customer needs and design product solutions for disability and absence benefits. Analyze data to identify gaps, reengineer processes using AI and APIs, manage backlog focused on value delivery, and partner with stakeholders to validate solutions and improve customer and operational outcomes.

Partner with U100 sales to drive small-business growth by delivering analysis, reports, dashboards, and strategic sales support. Recommend process improvements, correct operational errors, lead projects, train sales on platforms, and support renewals and financial/contract evaluations.

Sell and manage group benefits (life, disability, dental, vision, voluntary) in the Utah market. Build broker and client relationships, develop strategic sales plans, grow renewals and new business for 2,000–4,999 life groups, coordinate cross-functionally for implementation, and track pipeline and sales activity to meet territory goals.

Lead a short-term disability (STD) claims unit to meet targets in claim accuracy, customer centricity, and expense management. Coach and develop staff, remove barriers, analyze data to address root causes, implement efficiency strategies, and escalate issues with solutions to senior leaders.

Document, analyze, and improve IDI claims and reinsurance workflows and procedures to ensure accurate, compliant, and timely claim outcomes. Lead process reviews, identify gaps and risks, recommend system and operational improvements, and coordinate cross-functional stakeholders to implement consistent, sustainable changes.

Manage initial long-term care eligibility determinations by reviewing medical and policy documentation, conducting detailed information-gathering calls, composing decision letters, communicating outcomes to policyholders, and partnering with medical, legal, and customer resources. Maintain timely, compliant, and well-documented case files and represent the company in deposition or trial when required.

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.

Drive new sales and growth for General Agents, Third-Party Administrators, Associations, Unions, and Trusts. Build and maintain intermediary relationships, create regional growth plans, execute sales strategies, coordinate stewardship meetings, and partner with internal sales, service, implementation, and underwriting teams. Support national events and travel as needed.