Jobs at Miratech

Drive high-volume, personalized outbound prospecting (email, LinkedIn, phone) to VP/Director-level targets, build multi-step sequences in Apollo, research accounts, qualify leads to SQLs, map decision-makers, and hand off opportunities to Account Executives.

Lead client management to drive renewals, expansion, and net revenue retention for managed services. Build playbooks, execute upsell/cross-sell tied to adoption and executive alignment, manage risks, and lead a high-performing client team while aligning cross-functionally to deliver measurable business results.

Support and maintain AWS-based contact center (Amazon Connect) environments. Build and enhance monitoring and observability using Splunk, CloudWatch, and Zabbix; troubleshoot production incidents; perform root cause analysis; create dashboards and automation; collaborate with developers, architects, and vendors to improve reliability.

Develop, maintain, and troubleshoot cloud-based stateful IVR applications. Integrate IVR with internal services, configure application logic using SQL, implement operational improvements, collaborate with project teams and stakeholders, and participate in initiatives to improve call steering and IVR architecture for high-quality customer voice experiences.

Lead end-to-end delivery of speech-enabled IVR and voice technical projects. Serve as primary client-facing lead, manage cross-functional teams, risks, dependencies, and delivery governance, and drive continuous improvement and backlog prioritization with product and technical leads.

Design, build, and deploy NICE CXOne contact center solutions and IVR call flows. Integrate backend services and APIs, implement skills-based routing, troubleshoot end-to-end call center applications, coordinate releases across agencies, and act as SME for CXOne deployments and support.

Lead design and architecture of Genesys Cloud CX contact center solutions. Translate business needs into scalable, secure architectures; define technical roadmaps; integrate Genesys with CRM, WFM, analytics and third-party systems; ensure high availability, security, and performance; mentor engineering teams and drive adoption of best practices.

Develop, maintain, and improve cloud-based stateful IVR applications using Java and Spring. Integrate IVR with internal services, configure application logic via SQL, monitor and troubleshoot contact center systems, implement operational improvements, and collaborate with project teams and stakeholders to deliver reliable, high-quality IVR experiences.

Lead delivery for a complex telecom transformation: translate technical designs into delivery plans, coordinate architects/engineers/vendors, manage risks/dependencies, maintain schedules and financials, drive cross-functional collaboration, and support transition to operations.