Jobs at Miratech

Drive high-volume, personalized outbound prospecting (email, LinkedIn, phone) to VP/Director-level targets, build multi-step sequences in Apollo, research accounts, qualify leads to SQLs, map decision-makers, and hand off opportunities to Account Executives.

Lead client management to drive renewals, expansion, and net revenue retention for managed services. Build playbooks, execute upsell/cross-sell tied to adoption and executive alignment, manage risks, and lead a high-performing client team while aligning cross-functionally to deliver measurable business results.

Lead design and architecture of Genesys Cloud CX contact center solutions, translating business requirements into scalable, secure, high-performance designs. Define technical roadmaps, oversee CRM/WFM/analytics integrations, guide engineering teams, and ensure SIP/SBC, security, compliance, availability, and performance requirements are met.

As a Google DialogFlow Engineer, you will design and develop chatbots, integrate them with backend systems, and utilize NLP and ML techniques for enhanced functionality.

Develop, maintain, and improve cloud-based stateful IVR applications using Java and Spring. Integrate IVR with internal services, configure application logic via SQL, monitor and troubleshoot contact center systems, implement operational improvements, and collaborate with project teams and stakeholders to deliver reliable, high-quality IVR experiences.

Lead delivery for a complex telecom transformation: translate technical designs into delivery plans, coordinate architects/engineers/vendors, manage risks/dependencies, maintain schedules and financials, drive cross-functional collaboration, and support transition to operations.

Lead design and architecture of Genesys Cloud CX contact center solutions. Translate business needs into scalable, secure architectures; define technical roadmaps; integrate Genesys with CRM, WFM, analytics and third-party systems; ensure high availability, security, and performance; mentor engineering teams and drive adoption of best practices.

Design, build, and deploy NICE CXOne contact center solutions and IVR call flows. Integrate backend services and APIs, implement skills-based routing, troubleshoot end-to-end call center applications, coordinate releases across agencies, and act as SME for CXOne deployments and support.

Lead enterprise application and CX modernization by defining cloud-native, API-first, microservices and event-driven architectures. Drive migration roadmaps, risk assessments, governance, and integrate legacy ESBs with modern platforms while mentoring engineering teams and influencing stakeholders.

The Senior Project Manager leads customer-facing technical projects, ensures timely delivery, manages cross-functional teams, risks and communicates with clients effectively.