Teams at Miratech

Drive high-volume, personalized outbound prospecting (email, LinkedIn, phone) to VP/Director-level targets, build multi-step sequences in Apollo, research accounts, qualify leads to SQLs, map decision-makers, and hand off opportunities to Account Executives.

Lead client management to drive renewals, expansion, and net revenue retention for managed services. Build playbooks, execute upsell/cross-sell tied to adoption and executive alignment, manage risks, and lead a high-performing client team while aligning cross-functionally to deliver measurable business results.

Lead design and architecture of Genesys Cloud CX contact center solutions, translating business requirements into scalable, secure, high-performance designs. Define technical roadmaps, oversee CRM/WFM/analytics integrations, guide engineering teams, and ensure SIP/SBC, security, compliance, availability, and performance requirements are met.