Jobs at Miro

Leads Miro’s AMER Customer Support organization, managing Tier 2 and Tier 3 teams while overseeing outsourced Tier 1 delivery. Responsibilities include coaching, performance management, escalations, strategic account support, cross-functional collaboration, incident escalation processes, data-driven improvements, and global support initiatives. The role is hybrid in Austin and requires strong customer support leadership, analytical, coaching, and collaboration skills.

Own the full sales cycle for SMB or commercial B2B SaaS customers, from prospecting and discovery through negotiation and close. Responsibilities include generating net-new pipeline, managing inbound and outbound opportunities, expanding existing accounts, conducting value-based discovery, engaging decision-makers, forecasting accurately in Salesforce, and collaborating with Customer Success, Marketing, Renewals, Solution Engineering, and Value Advisory. SMB roles focus on high-volume deals, while Commercial roles handle more complex, multi-stakeholder opportunities.

Join Miro's Enterprise & Strategic sales teams to own named accounts, run complex multi-stakeholder, multi-year deals, build executive alignment and business cases, lead cross-functional PODs, generate and manage strategic pipeline, apply MEDDPICC and value-based selling, and drive measurable enterprise expansion outcomes.

As a Senior Threat Detection Engineer, you will lead threat investigations, design detection controls, and optimize response mechanisms against cyber threats, enhancing organizational security.

Lead go-to-market strategy and commercial execution for Miro's Fashion vertical. Build specialized workflows and product-sales narratives, identify target accounts, close early deals, partner with Product and Engineering on roadmap, represent Miro at industry events, and hire and scale a cross-functional team to grow the vertical.

Serve as a technical lead advising strategic customers on AI use cases, designing and implementing LLM-based solutions and agents in Miro, guiding technical onboarding, integrations, and change management, and collaborating with Product, Engineering, and Customer Success to scale AI adoption and best practices.