Teams at Miro

Serves as the face of Miro’s Austin hub, managing front-of-house hospitality, visitor experience, space readiness, supplies, maintenance coordination, vendors, contractors, onboarding tours, events, communications, and service desk tickets. The role requires strong organization, professionalism, proactive problem-solving, and full-time on-site availability. It also supports workplace policies, operational standards, and continuous improvement across the hub.

Leads Miro’s AMER Customer Support organization, managing Tier 2 and Tier 3 teams while overseeing outsourced Tier 1 delivery. Responsibilities include coaching, performance management, escalations, strategic account support, cross-functional collaboration, incident escalation processes, data-driven improvements, and global support initiatives. The role is hybrid in Austin and requires strong customer support leadership, analytical, coaching, and collaboration skills.

Own the full sales cycle for SMB or commercial B2B SaaS customers, from prospecting and discovery through negotiation and close. Responsibilities include generating net-new pipeline, managing inbound and outbound opportunities, expanding existing accounts, conducting value-based discovery, engaging decision-makers, forecasting accurately in Salesforce, and collaborating with Customer Success, Marketing, Renewals, Solution Engineering, and Value Advisory. SMB roles focus on high-volume deals, while Commercial roles handle more complex, multi-stakeholder opportunities.