Teams at Mitratech

Design, build, and operate end-to-end LLM-powered agents and RAG architectures on an AWS-native GenAI platform. Own services (FastAPI), MCP servers, Terraform IaC, evaluation pipelines, reliability practices, and mentor engineering teams while collaborating with product, data, and platform stakeholders.

Lead Customer Success and retention for background screening clients, driving product adoption, renewals, up-sell, and operational improvements. Partner cross-functionally with Product, Compliance, Operations, and Sales, manage global retention teams, integrate acquired teams, and serve as executive escalation for critical accounts. Use analytics (TAT, accuracy, churn, NPS) to inform strategy.

Lead and build the AI Quality & Governance platform: observability, evaluations, guardrails, SLOs, and incident playbooks. Design automated and human-in-the-loop evaluation pipelines, enforce release gates, translate governance frameworks into engineering controls, partner with product teams on AI incidents, and hire and grow a hands-on engineering team while contributing substantial production code.