Teams at Mudflap

Own investigation and resolution of settlement-related issues for merchant and fleet partners. Research transaction discrepancies, coordinate cross-functionally, communicate with partners, support reconciliation and reporting, and improve settlement processes and tooling using repeatable workflows and AI.

The Senior Strategic Operations Manager drives operational excellence by leading strategic initiatives, analyzing data, and optimizing processes across Mudflap, a marketplace in the trucking industry.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.