Teams at Myriad360

Own and execute a portfolio of vendor renewal contracts, build and maintain renewal pipeline and forecasts, coordinate with sales/channel operations and manufacturers, generate quotes 30/60/90 days ahead, maximize manufacturer incentives, and support customers via phone and email.

Serve as the strategic partner and primary relationship owner for a portfolio of managed services customers. Drive customer adoption, satisfaction, retention, profitability, and recurring revenue through executive engagement, QBRs, technology roadmaps, risk mitigation, upsell/cross-sell, and cross-functional coordination with delivery, sales, and leadership.

Lead and scale the Managed Services Customer Success organization (5–10 managers). Build operating model, processes, KPIs, lifecycle programs (onboarding, adoption, value realization, renewal, expansion), drive retention, health monitoring, and account profitability, enable upsell/cross-sell, and align cross-functional teams to ensure strong customer outcomes and executive-level engagement.