Teams at n8n

Own technical success for top-tier customers by acting as their technical point of contact, ensuring platform health, scalability, and performance. Lead handoffs, manage escalations and incidents, provide architecture and optimization recommendations, triage product issues, and translate customer insights into product improvements while coordinating cross-functional teams.

Manage a ~30-account enterprise portfolio across US Central, guiding onboarding, adoption, and renewals. Run cadences (kickoffs, QBRs, health checks), monitor product usage, mitigate risks, drive expansion, and provide product feedback. Partner with Support, Solutions Engineering, Product, and Sales to convert technical success into revenue growth.

Serve as primary post-sales partner for strategic enterprise accounts: lead onboarding, success plans, QBRs, and renewals; monitor health and usage, manage escalations, drive expansion, and collaborate with Support, Solutions Engineering, Product, and Sales to translate adoption into measurable ROI.