Jobs at National University

Provides remote academic and financial advising to university students throughout their academic journeys. Responsibilities include monitoring degree plans and academic progress, supporting at-risk students, explaining financial aid and university policies, tracking balances, assisting with collections, resolving escalated concerns, and communicating through calls, email, text, and chat. The role also involves documentation, daily task management, team participation, and adherence to university and federal guidelines.

Leads conversion rate optimization and experimentation for National University's digital experiences. Owns the CRO roadmap, A/B and multivariate testing lifecycle, personalization strategy, behavioral analytics, KPI framework, executive reporting, and vendor relationships. Identifies journey friction and opportunities to improve inquiry, application, and enrollment conversion. Partners cross-functionally with Marketing, Enrollment, Analytics, UX, Product, Technology, and IT to deliver data-informed website optimization, personalization, and AI-assisted experiences.

Oversee high-volume, multi-state payroll operations, including weekly, biweekly, and monthly processing, tax compliance, W-2 reporting, payroll reconciliations, audits, general ledger uploads, and discrepancy resolution. Manage Workday, ADP, and OSV payroll systems, vendors, and reporting. Supervise, train, and mentor payroll staff while collaborating with HR, Finance, and external partners to maintain data integrity and improve operational efficiency.

Provides administrative and clerical support for instructional resource development, organization, distribution, and recordkeeping. Maintains training and attendance data, creates reports and presentations, verifies information accuracy, and assists with special projects. Requires strong communication, organization, time management, confidentiality, and Microsoft Office skills. This part-time Federal Work Study role is limited to current National University students with a completed FAFSA and allows up to 25 hours per week.

Provides part-time support to the Compensation Team by collecting, reviewing, standardizing, and updating university job descriptions. Enters job description data into the HRIS, maintains tracking tools and databases, verifies consistency and accuracy, and supports compensation-related projects. Requires strong organization, communication, attention to detail, confidentiality, and the ability to work independently and collaboratively.