Teams at Neighborly Software

Supports product managers by translating requirements and approved designs into engineering-ready tickets, user stories, acceptance criteria, and implementation specifications. Maintains the backlog, participates in Agile ceremonies, coordinates cross-functional delivery, triages customer issues, and tracks sprint and release risks. Conducts customer, market, competitive, and adoption analysis to inform product decisions. Uses AI tools for documentation and research while collaborating with design, engineering, QA, and customer-facing teams.

Provides first-line support to clients via phone, video, and email; updates and configures client systems; partners with Client Success Managers on new applications; reviews peer configurations for accuracy; resolves issues while meeting service-level agreements; and collaborates with the support team to administer government assistance programs.

Owns the end-to-end lifecycle, vision, roadmap, discovery, launch, and iteration for SaaS platform capabilities, especially financial workflows and scalability. Partners with engineering, leadership, customers, sales, marketing, and customer success to prioritize initiatives, improve adoption, manage cross-functional dependencies, and ensure performance, compliance, and customer value. Uses product analytics, market research, and AI tools to guide decisions and identify opportunities.