Teams at Nelnet

Plans and oversees organizational programs, tracks milestones, budgets, and performance, and prepares stakeholder reports. Leads new-client orientation, training, documentation, and onboarding support while coordinating with internal teams and external partners. Gathers feedback to improve onboarding and program effectiveness. Requires strong communication, organization, critical thinking, project management, and advanced Microsoft Excel skills.

Lead development and deployment of machine learning models, perform EDA and data engineering on large datasets, train models including LLMs and unstructured-data solutions, build Power BI dashboards, automate processes, present findings to leadership, and mentor junior data scientists while working with SQL, Python, AWS/Azure, Snowflake, and Salesforce.

Leads implementation and ongoing account management for Scholarship Granting Organizations using the FACTS Grant & Aid solution. Responsibilities include consultative sales support, client configuration, training, awarding processes, reporting, tax-program expertise, escalated issue resolution, process documentation, functionality ticket management, and cross-functional collaboration. The role serves as a subject matter expert while driving customer satisfaction, product utilization, compliance, retention, and operational excellence.