Teams at NetBox Labs

Own and scale NetBox Labs’ global total rewards function, including salary bands, compensation philosophy, merit and promotion cycles, equity guidelines, variable pay, benefits strategy, board reporting, and rewards data systems. Partner with People, Finance, Legal, Revenue, recruiters, and international employment providers across the US, UK, Europe, and Latin America. Build scalable models, reporting, manager guidance, and AI-enabled processes while ensuring pay equity, cost control, compliance, and clear communication.

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.

Owns NetBox Labs’ network observability products from strategy and definition through general availability and ongoing iteration. Responsibilities include roadmap ownership, technical product expertise, customer discovery, prototyping, success metrics, GTM enablement, and cross-functional alignment across engineering, customer success, and sales. The role focuses on telemetry, monitoring, troubleshooting production networks, and delivering observability capabilities across cloud and enterprise deployments.