Teams at Netomi

Designs and owns secure, scalable AWS infrastructure for greenfield builds and migrations. Leads systems architecture, disaster recovery, networking, Infrastructure as Code, CI/CD, observability, security, and cost optimization. Develops automation in Python and Bash, supports services in Java or Node.js, evaluates AI-assisted engineering tools, leads client architecture workshops, manages incident response, and mentors engineers.

Own day-to-day IT operations for a global remote workforce, including end-user support, device and access management, onboarding and offboarding, internal systems administration, security controls, compliance audits, process automation, vendor management, and asset tracking. The role partners with Compliance, Engineering, DevOps, and HR to maintain reliable, secure, and efficient IT infrastructure while supporting growth and regulated-industry requirements.

Own a portfolio of strategic enterprise customers from implementation through renewal. Build success plans, manage adoption and value realization, engage executives, forecast renewals, mitigate churn risk, and identify expansion opportunities with Account Management. Lead business reviews, roadmap discussions, customer escalations, and cross-functional coordination. Translate customer feedback into product priorities and advise executives on agentic AI, generative AI, and enterprise CX opportunities and risks.