Jobs at Netspend

Own the end-to-end lifecycle marketing strategy across onboarding, activation, engagement, retention, and win-back. Design and launch complex multichannel journeys, manage segmentation and martech orchestration, develop economically sound incentives, and lead experimentation using holdouts and control groups. Partner with Analytics on LTV and retention measurement, ensure regulatory compliance, and align cross-functional teams to deliver measurable incremental growth and customer value.

Reviews and edits marketing collateral, emails, FAQs, reprints, and special projects to ensure compliance with consumer regulatory disclosure requirements. Analyzes materials, communicates data-driven recommendations to marketing and product teams, and improves disclosure processes and libraries. Collaborates with colleagues and adapts to new technologies and databases in a fast-paced financial services environment.

Manage end-to-end recruitment across US and India, including sourcing, interviewing, candidate pipelines, offers, employer branding, and hiring-manager support. Track recruiting metrics, optimize ATS processes, and manage recruiting vendors. Provide secondary HR operations support through onboarding, employee records, HRIS updates, employee inquiries, compliance audits, process documentation, and engagement initiatives.

Supports global partners and internal employees through phone, email, and chat. Handles escalations, tool navigation, process questions, partner tool setup, invoice information, fraud-related fund freezes, and ad hoc projects. Tracks issues, identifies training needs, communicates with leadership, and works flexibly across operating hours. Requires strong communication, organization, multitasking, de-escalation, attention to detail, and the ability to work onsite in Austin.

Lead the design, development, and production deployment of complex, scalable ML models. Provide technical leadership, mentor data scientists, collaborate cross-functionally, evaluate emerging AI/ML technologies, and communicate insights to executive stakeholders to drive business impact.

Lead product marketing strategy and go-to-market for financial products. Audit positioning and messaging, drive launches, build product marketing roadmaps, create competitive intelligence frameworks, partner cross-functionally, and measure impact on adoption, activation, and retention.

Design, develop, and maintain responsive web applications using React/Next and TypeScript. Define technical direction and architecture, collaborate with cross-functional teams, mentor developers, conduct code reviews, write tests (Jest, React Testing Library), integrate with REST APIs, optimize performance, and ensure web security and documentation.

Design, build, and maintain highly scalable J2EE business applications. Implement new features and bug fixes, participate in code reviews, automate unit and system tests, optimize performance and scalability, produce documentation for training and compliance, and build BI reports using QliQ, Power BI, or Tableau. Collaborate with engineering teams and support infrastructure and process improvements. Remote U.S. work allowed with up to 5% domestic travel.

Investigates suspicious account activity and transaction patterns under BSA and AML requirements. Conducts enhanced due diligence, analyzes transaction data, prepares SARs and CTRs, collaborates with AML and fraud teams, and recommends workflow or monitoring improvements. The role requires strong investigative writing, analytical judgment, confidentiality, and proficiency with Excel and AML monitoring systems.