Jobs at CDK Global

Provides technical support for CDK Accounting customers through phone, chat, email, and ticketing channels. Troubleshoots complex issues, guides customers through resolutions, documents cases, manages timelines, escalates problems, and maintains customer communication. The role also mentors baseline support staff, supports team knowledge development, attends training, and adapts to changing technical and industry requirements.

Supports the post-sale customer journey by maintaining account data, preparing customer health and adoption reports, identifying risk signals, assisting with retention and recovery activities, and preparing success plans and executive business reviews. Provides flexible coverage for leave periods and high-volume cycles while coordinating with CSMs, regional leaders, and cross-functional teams. The role is intended to develop an early-career professional toward future ownership of a customer book of business.

Supports post-sale customer success activities without owning a permanent book of business. Responsibilities include maintaining CRM data, preparing account health and adoption reports, identifying customer risks, supporting retention plans, preparing executive business reviews and success plans, coordinating follow-ups, and providing temporary coverage during capacity gaps. The role collaborates with CSMs and regional leaders while developing toward future account ownership.

Develop and ship production software for automotive retail platforms using AI-assisted development workflows. Responsibilities include writing technical specifications, reviewing and testing AI-generated code, ensuring security and maintainability, optimizing AI tooling costs, solving moderately scoped problems, participating in on-call rotations, and collaborating with engineering, product, and design teams.

Lead the full product lifecycle for a cloud platform supporting vehicle inventory solutions. Responsibilities include defining product strategy, managing roadmaps and backlogs, shaping requirements and user stories, partnering with Agile teams, modernizing platform services, collaborating with internal and external stakeholders, and monitoring product success metrics. The role is hybrid in Portland or Austin and requires travel up to 25%.

Own the strategy, roadmap, and lifecycle for OEM-facing products involving data integration, APIs, analytics, reporting, digital ecosystems, and platform modernization. Partner with OEM customers, engineering, sales, operations, and leadership to define requirements, prioritize investments, deliver scalable solutions, and measure business outcomes. Lead customer research, business cases, agile execution, launches, adoption, governance, and continuous improvement across complex B2B SaaS products.

Lead the Fortellis API platform and marketplace strategy, roadmap, governance, monetization, and execution. Manage and develop Product Managers overseeing APIs, developer experience, app marketplaces, and integration capabilities. Partner across Product, Engineering, Architecture, Marketing, Security, and commercial teams to establish API standards, lifecycle practices, self-service experiences, and AI-agent-ready workflows. Use customer research, analytics, usage data, and financial metrics to drive OKRs and measurable outcomes for dealers, OEMs, partners, developers, and internal teams.

Owns the product lifecycle from ideation through end-of-life, translating product vision and customer feedback into prioritized epics, features, and user stories. Manages agile backlogs, partners with engineering and Scrum teams, supports product releases and business cases, monitors success metrics, and collaborates with product marketing and other Product Managers to align strategy and customer outcomes.

The CDK Global Returnship is a 16-week program for professionals returning from a caregiving break, offering project work, mentorship, and potential full-time conversion.

The Sr. Software Engineer will develop enterprise software solutions, focusing on new features, UI resources, and support production issue resolutions while collaborating with US and remote teams.

Leads the IAM function and develops security strategies, standards, architectures, and operations for user, machine, and privileged identities. Oversees IAM, PAM, IGA, and secrets management solutions across hybrid environments; automates account lifecycle and access provisioning; secures Microsoft 365; partners with technology and product teams; measures compliance; and provides tier 2/3 support for identity technologies.

Manages and scales a regional platform specialist team supporting pre-sales activities. Develops data-driven resource plans, performance standards, coaching programs, and operational processes. Oversees hiring, training, goal setting, performance management, sales-process adherence, utilization reporting, and employee development. Collaborates with operations and product marketing to coordinate training and certifications, using analytics to improve team efficiency and effectiveness. Requires up to 35% travel.

Support sales by providing payments expertise, demos, and technical guidance; collaborate with product and merchants for integrations; drive new business, train sales teams, and ensure compliant implementations while managing client relationships and attending industry events.

Drive conquest sales and strategic partnerships with national, state, and regional automotive dealer associations to grow EVR market share. Generate qualified opportunities, negotiate large deals, execute strategic sales plans, meet revenue and profitability targets, and coordinate cross-functional teams through contracting and onboarding. Maintain industry expertise and represent CVR/CDK solutions. Frequent travel required to engage key customers and associations.