Teams at CDK Global

Provides technical support for CDK Accounting customers through phone, chat, email, and ticketing channels. Troubleshoots complex issues, guides customers through resolutions, documents cases, manages timelines, escalates problems, and maintains customer communication. The role also mentors baseline support staff, supports team knowledge development, attends training, and adapts to changing technical and industry requirements.

Supports the post-sale customer journey by maintaining account data, preparing customer health and adoption reports, identifying risk signals, assisting with retention and recovery activities, and preparing success plans and executive business reviews. Provides flexible coverage for leave periods and high-volume cycles while coordinating with CSMs, regional leaders, and cross-functional teams. The role is intended to develop an early-career professional toward future ownership of a customer book of business.

Supports post-sale customer success activities without owning a permanent book of business. Responsibilities include maintaining CRM data, preparing account health and adoption reports, identifying customer risks, supporting retention plans, preparing executive business reviews and success plans, coordinating follow-ups, and providing temporary coverage during capacity gaps. The role collaborates with CSMs and regional leaders while developing toward future account ownership.