Jobs at NICE

The CX Outbound Solution Engineer designs and deploys outbound contact center solutions, focusing on operational efficiency and customer engagement. They work with sales to align solutions with customer needs and lead pilot implementations with a strong grasp of outbound regulations and technologies.

Sell enterprise software to financial services clients by establishing and maintaining C-level relationships, negotiating large deals, coordinating sales activities to meet quotas, and aligning solutions to customer business needs and technical constraints.

Serve as AML subject-matter expert for Americas, drive AML sales strategy, grow pipeline and bookings, enable sales with value-based messaging, liaise with product and services teams, and support customers and partners.

The AI Transformation Strategist will engage with VP and Director level leaders to drive AI transformation, develop agent experiences, and manage change in technology and operations.

The Lead Partner Success Implementation Engineer drives partner success through strategic implementation, technical guidance, and collaboration, ensuring optimal platform usage and partner enablement.

The Principal AI Consultant advises on AI application in Financial Services, focusing on operational relevance and business alignment, leveraging deep industry knowledge to enhance customer experience and efficiency.

The Director, Program Management is responsible for project implementation, team performance, customer satisfaction, account management, and driving business growth through collaboration with sales and project teams.

Sell NiCE Cognigy enterprise AI-first CX platform in the U.S., build qualified pipeline, close large enterprise SaaS deals (direct and via partners), run full sales cycles, respond to RFPs/RFIs, and represent the company at industry events.

Lead pre-sales and implementation efforts for CXone enterprise customers by eliciting and documenting requirements, designing integration and conversational AI solutions, and guiding cross-functional teams through deployment and onboarding to ensure successful customer outcomes.

Lead and deliver complex client-facing projects (including GSI co-delivery) from initiation to close, ensuring alignment to SOW, timelines, budget, and quality. Manage stakeholder and partner relationships, track project health and financials, mitigate risks, enforce governance and standards, and drive post-project improvements to maximize customer and partner value.

Lead Client Services Project Manager drives client-facing project implementation, managing full lifecycle from planning to execution while ensuring alignment with GSI partners and SOW.

The role involves expanding NiCE's presence in the U.S. market, selling AI and SaaS solutions, managing sales cycles, and achieving booking targets through direct and partner ecosystems.

The Principal Project Manager leads enterprise-scale AI programs, ensuring successful delivery, managing risks, and mentoring project teams, coordinating with executives.

The Portfolio Solutions Engineer supports sales by providing technical expertise, engaging with clients, and delivering tailored solutions for financial services, particularly in fraud detection and AML systems.

Drive enterprise customer adoption and retention for Cognigy by delivering strategic guidance on conversational and generative AI solutions. Conduct discovery, define success metrics, run executive business reviews, coordinate implementations, craft proposals, and collaborate with sales and technical teams to expand accounts and ensure ROI and advocacy.

The AI Forward Deployed Engineer designs and deploys AI-driven solutions, collaborates with customers, develops integrations, and enhances automation technologies.

The Partner Executive role at NiCE involves engaging with clients to deliver exceptional customer experiences, leveraging AI and cloud technologies to drive innovation.

The Partner Value Solution Engineer empowers partners by providing technical guidance, developing enablement programs, and managing relationships to enhance the selling and delivering of NiCE solutions, particularly within AI and customer experience technologies.

Senior cross-functional leader who designs and enforces a repeatable go-to-market orchestration model. Owns product commercialization, field enablement, competitive intelligence integration, and closed-loop feedback systems to improve sales productivity, time-to-market, and GTM consistency across product, marketing, sales, enablement, and customer success.

The role involves engaging C-suite leaders to define and lead AI and agentic transformation programs, focusing on strategy execution, cloud migration, change management, and cross-domain impact.