Jobs at NICE

Serve as primary technical account contact for enterprise contact center customers, ensuring successful implementation, issue resolution, product adoption, and expansion. Troubleshoot complex technical problems, liaise across support, services, product and engineering, deliver customized presentations, own escalations, and drive business cases to improve customer outcomes. Occasional travel to customer sites (up to 25%).

Senior Technical Account Manager serves as single point of contact for enterprise accounts, resolving complex technical issues, driving customer success and retention, coordinating projects and cross-functional resources, conducting service/technology reviews, mentoring peers, and identifying product and process improvements to expand usage and satisfaction.

Supports public safety sales by demonstrating NiCE solutions, conducting needs assessments, responding to RFPs, developing statements of work, presenting value propositions, and collaborating with account executives, product teams, partners, and customers. Builds relationships with public safety agencies and decision-makers while applying knowledge of criminal justice workflows, digital evidence, government purchasing, and contracts. Requires approximately 50% travel within the assigned North American territory.

Lead and scale strategic technology alliances (Salesforce, ServiceNow) for SLED/public sector: build joint GTM plans, drive co-sell/co-market pipeline, track revenue KPIs, and coordinate cross-functional execution with Sales, Marketing, Product, Legal, and Engineering.

Drives net-new business, pipeline growth, and revenue across a seven-state Public Safety and 911 territory. Owns the full sales cycle, from prospecting and discovery through procurement and close, while engaging 911 leaders, government buyers, IT stakeholders, and executives. Positions NiCE solutions, supports RFPs and bids, collaborates with presales and channel partners, delivers presentations and demonstrations, and maintains customer relationships. Requires strong knowledge of public-sector procurement, 911 workflows, criminal justice digital evidence processes, and consultative technology sales.

Manage and grow relationships with enterprise customers, identify upsell/cross-sell opportunities, consult on contact center best practices, deliver customized presentations and business reviews, and track client retention and revenue growth.

Sell NICE Value Realization Services across the Americas by driving services-only opportunities, developing GTM and pipeline, evangelizing solutions, engaging C-level buyers, forecasting, and ensuring delivered value for renewals and expansions.

Lead customer-facing software and AI/GenAI delivery projects from initiation to closure: manage plans, schedules, risks, cross-functional teams, stakeholder communications, and drive PMO best practices while supporting AI-specific evaluation, monitoring, and governance.

Customer-facing Solutions Architect providing consultative expertise on NICE CXone Agent products. Recommend configurations, drive implementations, perform business and technical analysis, train customers, manage Salesforce cases, engage product management, and mentor teammates to ensure customer ROI and satisfaction.

Lead and grow a Value Realization Services consulting organization to drive adoption and measurable ROI from NICE CX solutions (quality, interaction/speech/text analytics, AI). Oversee delivery excellence, operational KPIs, revenue and renewal performance, strategic advisory to senior customer executives, and cross-functional alignment with Sales, Product, Engineering, and Customer Success.

Lead VRS consultant responsible for owning customer business cases, driving adoption and ROI of NiCE solutions, leading CX/contact-center transformation engagements, delivering advisory services on quality management and analytics, building stakeholder relationships, creating ROI models, and identifying additional engagement opportunities.

Serve as a trusted advisor for designated accounts, manage escalations, ensure SLA/CSAT targets, analyze support trends, drive technical resolutions, enable product adoption, mentor engineers, and coordinate cross-functional communication for post-implementation success.

Sell NiCE CXone Mpower and related solutions into healthcare contact centers. Achieve annual quota, negotiate enterprise agreements, lead sales activities, build C-level relationships, identify new opportunities, and manage purchasing agreements to grow market share and revenue.

Senior leader accountable for strategic customer success of Enterprise/Strategic accounts. Lead Technical Account Managers and CS teams to drive retention, NPS/CSAT, upsell, account P&L, process improvements, and executive customer advocacy.

Lead customer success for the Strategic Segment, managing Technical Account Managers and success teams to drive retention, NPS/CSAT, account P&L, upsell/cross-sell, process improvements, and executive customer advocacy while partnering across Sales, Product, Services, and R&D.

Sell NiCE's Agentic AI and Cognigy-based AI-for-CX SaaS to large enterprises across North America. Build pipeline, run full sales cycles, close large deals via direct and partner channels, respond to RFPs/RFIs, hit ARR/ACV targets, and represent the company at industry events.

Enable and mentor partners to sell and deliver NiCE AI/CCaaS solutions. Lead technical discovery, demos, PoVs, and architecture reviews; build partner enablement content; manage technical partner relationships, integrations, release impacts, and service scoping.

The role leads AI adoption across business functions, prioritizing use cases, building business cases, and driving organizational change necessary for successful implementation. It requires collaboration with IT leadership and the presentation of ROI to business stakeholders.

The AI Solution Strategist will bridge technical teams and business stakeholders to define and launch conversational AI agents while managing multiple complex projects and ensuring customer success and engagement.

The Partner Executive role at NiCE involves engaging with clients to deliver exceptional customer experiences, leveraging AI and cloud technologies to drive innovation.