Teams at NinjaOne

Lead and develop a team of Account Managers responsible for strategic customer relationships, retention, renewals, cross-sell and upsell growth. Establish KPIs, oversee key accounts, analyze usage and feedback, improve product adoption, resolve escalations, and collaborate cross-functionally. Use Salesforce to track activities, forecast opportunities, report performance, and standardize scalable account management processes.

Manage a portfolio of past-due and renewing B2B SaaS accounts across collections and renewals. Drive payment recovery, resolve billing disputes, identify churn risks, protect subscription revenue, and lead customer conversations. Collaborate with Finance, Sales, and Customer Success while tracking portfolio KPIs, maintaining Salesforce records, and improving collections and renewal processes.

Leads AI and transformation initiatives across global Marketing Operations, including predictive scoring models, agentic workflows, intelligent automation, governance, and responsible AI adoption. The role combines hands-on model and automation delivery with strategy, process redesign, change management, training, stakeholder engagement, and feature governance. It also manages a small team and partners with Data & AI, Campaign Operations, and Technology Strategy teams.