3 weeks ago
Performs daily and upgrade-related system administration (user account set-up, system updates, object customization, page layouts, sales territory transitions/changes, account address verification, usage metrics) and acts as a system subject matter expert.
Manages Salesforce security including roles, profiles, sharing rules, workflows and groups.
Provides end-user support (functionality request research, system issue resolution, new and existing user training, accurate process and user documentation), responding in a timely, accurate and professional manner.
Maintains the data infrastructure (tables, elements, formats) to ensure accuracy and data integrity.
Assists with the testing of new system functionality to support successful implementation and deployment.
Supports the implementation of new functionality, with the end-user in mind, including creating user documentation (processes, policies, user and administration guides, training resources).
Collaborates and communicates with partners to ensure alignment on priorities, clarity of business needs/requirements, effectiveness of system functionality.
Develops ad-hoc reports, dashboards and workflows to meet business needs and requirements.
Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.