Jobs at Ontic

Supports cloud infrastructure maintenance and troubleshooting across AWS and GCP environments. Assists with Python and Bash automation, CI/CD pipelines using Jenkins, Docker, and Kubernetes, application and server monitoring, issue resolution, AI integration exploration, and infrastructure documentation. The role collaborates with global DevOps teams and is designed for a recent graduate developing foundational DevOps expertise.

Design, build, and deploy scalable full stack features across backend and frontend systems. Lead technical design discussions, make architectural decisions, collaborate with product and engineering teams, conduct code reviews, mentor engineers, resolve performance and scalability issues, address security concerns, support deployments, and help prioritize technical debt.

Build and ship tested full-stack features across frontend and backend systems with guidance from senior engineers. Collaborate with product managers, designers, and engineers in an agile environment; write clean code, participate in reviews, debug issues, contribute to technical discussions, and learn Ontic’s technology stack and security-focused domain.

Provides organization-wide technical leadership across full-stack systems. Defines architecture and engineering strategy, solves complex cross-system problems, drives performance, scalability, security, and lifecycle health, and mentors engineers. Requires deep backend expertise with Java and distributed data systems, plus expert frontend skills in JavaScript, React, TypeScript, and modern tooling. Partners with engineering and product leaders on high-impact initiatives in a FedRAMP environment.

Serve as the primary client-facing technical support liaison for Ontics SaaS platform: manage helpdesk tickets end-to-end, resolve technical issues, create and maintain support documentation and knowledge portal, report on support metrics and SLAs, and collaborate with Client Success, Product, and Development teams to improve product and client experience.

Design and maintain scalable dbt data models and ELT pipelines in Snowflake. Architect data foundations to power AI and LLM-enabled workflows, operationalize core SaaS metrics, and build reusable data assets for analytics and activation. Partner cross-functionally to embed analytics into workflows and ensure scalable, secure architecture.

Owns Product Operations across Product, GTM, and Revenue Operations. Responsibilities include product usage analytics, dashboards, ARR and performance reporting, Pendo administration, data governance, roadmap ROI tracking, product revenue targets, feedback prioritization, GTM readiness, cross-functional processes, JIRA and GTM systems alignment, and client commitment tracking. The role serves as a strategic partner to Product leadership and builds the function’s processes and infrastructure from scratch.

Manage a portfolio of high-value strategic enterprise accounts post-sale, driving adoption, value realization, renewals, and expansion. Act as a trusted advisor to executives, lead success planning and business reviews, influence product and service roadmaps, and scale internal CS processes and tools to improve client outcomes and retention.