Jobs at Ontic

Provides technical client support for a SaaS platform by managing help desk tickets, resolving issues, documenting solutions, monitoring support metrics, and coordinating with Success, Product, and Development teams. Acts as the client liaison for complex technical problems, supports knowledge portal updates, proactively engages users, and helps improve product quality and service delivery. The role is hybrid in Austin, Texas, with a 1:00 PM to 10:00 PM Central schedule.

Senior QA Engineer responsible for manual and automated testing across front-end, API, integration, and FedRAMP environments. Owns quality from requirements through production readiness, including risk-based test planning, regression coverage, automation, defect management, release communication, and CI/CD support. Collaborates with product and engineering teams, identifies testability risks, reviews other engineers’ work, and mentors junior QA staff.

Architects and operates secure, scalable Kubernetes platforms across AWS and AWS GovCloud, including FedRAMP environments. Leads DevSecOps, zero-trust security, Terraform and GitOps automation, observability, reliability engineering, disaster recovery, AI-enabled operations, and FinOps governance. Designs multi-tenant and dedicated deployments, improves scalability and performance, establishes SLOs, and ensures compliance. Provides technical leadership, mentors engineers, and partners with Security and Engineering on platform strategy.

Supports cloud infrastructure maintenance and troubleshooting across AWS and GCP environments. Assists with Python and Bash automation, CI/CD pipelines using Jenkins, Docker, and Kubernetes, application and server monitoring, issue resolution, AI integration exploration, and infrastructure documentation. The role collaborates with global DevOps teams and is designed for a recent graduate developing foundational DevOps expertise.

Design, build, and deploy scalable full stack features across backend and frontend systems. Lead technical design discussions, make architectural decisions, collaborate with product and engineering teams, conduct code reviews, mentor engineers, resolve performance and scalability issues, address security concerns, support deployments, and help prioritize technical debt.

Build and ship tested full-stack features across frontend and backend systems with guidance from senior engineers. Collaborate with product managers, designers, and engineers in an agile environment; write clean code, participate in reviews, debug issues, contribute to technical discussions, and learn Ontic’s technology stack and security-focused domain.

Provides organization-wide technical leadership across full-stack systems. Defines architecture and engineering strategy, solves complex cross-system problems, drives performance, scalability, security, and lifecycle health, and mentors engineers. Requires deep backend expertise with Java and distributed data systems, plus expert frontend skills in JavaScript, React, TypeScript, and modern tooling. Partners with engineering and product leaders on high-impact initiatives in a FedRAMP environment.

Leads Revenue Operations across Sales, Marketing, SDR, and Enablement functions. Partners with the CRO on revenue planning, forecasting, territory design, quota setting, pipeline health, executive reporting, and operational cadence. Owns revenue technology, data governance, funnel processes, KPI dashboards, and cross-functional alignment. Builds and manages a multifunctional operations team while improving sales productivity, enablement, forecast accuracy, and scalable go-to-market processes.

Owns Product Operations across Product, GTM, and Revenue Operations. Responsibilities include product usage analytics, dashboards, ARR and performance reporting, Pendo administration, data governance, roadmap ROI tracking, product revenue targets, feedback prioritization, GTM readiness, cross-functional processes, JIRA and GTM systems alignment, and client commitment tracking. The role serves as a strategic partner to Product leadership and builds the function’s processes and infrastructure from scratch.

Drive enterprise SaaS sales across an assigned territory, from prospecting and qualification through discovery, demonstrations, negotiation, and contract closure. Build and manage Fortune 1000 opportunities, maintain pipeline forecasts in Salesforce, exceed revenue quotas, present ROI-focused solutions to executives, and develop trusted relationships with multiple stakeholders. Collaborate with internal teams to support customer value realization and retention while serving as a corporate security software expert.

Lead the integrations product roadmap to build scalable, monetizable API-first and low/no-code offerings. Define API contracts, canonical data models, and integration standards; partner with architects and engineering; improve developer experience, packaging, and GTM alignment; benchmark competitors; prioritize AI-enabled automation; track success metrics; and act as the customer voice to drive adoption and platform scalability.

Manage a portfolio of high-value strategic enterprise accounts post-sale, driving adoption, value realization, renewals, and expansion. Act as a trusted advisor to executives, lead success planning and business reviews, influence product and service roadmaps, and scale internal CS processes and tools to improve client outcomes and retention.