Jobs at OPENLANE

Lead multiple Market Sales Directors across Southeast territories to acquire, onboard, retain, and grow franchise dealership customers. Develop market strategies, forecast sales, drive new market launches, coach teams, analyze market data, and collaborate cross-functionally to meet sales targets and expand market share.

Lead production and growth of embedded commercial insurance programs for AFC. Drive sales penetration, manage carrier relationships, enable branch adoption, shape product strategy, ensure compliance across multi-state policies, and collaborate with credit, legal, and engineering to optimize digital checkout insurance workflows and maximize premium revenue while mitigating portfolio credit risk.

Lead a small innovation team to discover opportunities, validate early-stage ideas, run rapid experiments (no-code/low-code), create repeatable playbooks, align stakeholders, deliver roadmaps, and measure business outcomes for customer-facing digital products.

Lead design and rewrite of cloud-native core systems. Build scalable back-end services and front-end features, drive architecture and testing discussions, mentor engineers, and improve telemetry, performance, and reliability.

Build, operate, and scale cloud-native backend services and APIs for a high-volume vehicle marketplace. Embed AI-driven capabilities into features, use AI tools to accelerate development, participate in on-call rotations, improve reliability, and collaborate with Product, Data, Infrastructure, and SRE teams to deliver production-ready systems.

Provide customer service and support for vehicle recovery operations: review and process recoveries, liaise between clients and recovery vendors, follow up on fee approvals and voluntary assignments, monitor internal system queues, and perform related administrative tasks using internal systems and Google applications.

Provide technical support and troubleshooting for OPENLANE customers using the platform. Document interactions in Salesforce, educate customers on best practices, escalate complex issues, create training materials, identify product improvements, and maintain product and industry knowledge to ensure customer satisfaction and issue resolution.

Sell and manage dealer accounts within a territory, driving retention and new business through consultative sales. Coach customers on platform adoption, document interactions in CRM, track activity and KPIs, collaborate cross-functionally to resolve issues, and maintain product and competitive knowledge.

Coordinate day-to-day portfolio service operations, monitor vendor performance and SLAs, perform reconciliations and quality control, support client inquiries and issue resolution, maintain portfolio records, and assist with process improvements and automation initiatives.

Drive growth and retention for assigned dealership accounts through consultative sales, onboarding, training, and customer coaching. Serve as main liaison, document interactions in CRM, track activity vs. goals, troubleshoot issues, and collaborate cross-functionally to ensure customer success and product adoption.

Serve as primary client liaison for onboarding, account setup, and inquiries; monitor inventory and account activity across platforms; audit timelines and SLA compliance; investigate and resolve client issues; analyze trends and prepare operational reports; assist with escalations and training; drive process improvements and support special projects.

Analyze customer lifetime value, retention, and campaign performance; build input/output and financial models; create automated reports and visualizations; drive insights to optimize revenue and manage related projects and process improvements.

Manage and grow franchise customer accounts by coordinating internal and external stakeholders, delivering product expertise and support, monitoring territory performance, coaching customers on best practices, and resolving operational issues to drive sales and satisfaction.

Drive revenue operations analytics by building reliable data models and dashboards, querying large datasets in Snowflake, ensuring data integrity across the revenue tech stack, and delivering strategic insights to Sales, Marketing, and Customer Success using Looker, Domo, SQL, and scripting.

Build, maintain, and scale cloud-first microservices using TypeScript/Node.js. Contribute to front-end features with Angular, optimize SQL and NoSQL queries, use CI/CD pipelines, adopt AI-assisted tools, participate in Agile ceremonies, and collaborate with senior engineers to deliver reliable software.

Lead revenue and pricing optimization by analyzing pricing, customer behavior, unit economics, and marketplace dynamics; design experiments (A/B tests, cohorts), monitor KPIs, detect revenue leakage, and partner cross-functionally to deliver data-driven recommendations that increase profitability and engagement.

Senior full-stack engineer building scalable, cloud-native .NET Core applications. Own and enhance core systems, lead architecture and testing discussions, collaborate with cross-functional teams, work on frontend frameworks (React/Node), telemetry, performance tuning, and cloud deployments (Kubernetes/AWS).

Build, maintain, and optimize marketing websites, landing pages, microsites, and reusable front-end components. Manage WordPress themes/plugins and multi-environment deployments via GitHub. Use Astro and modern front-end tooling alongside AI-assisted development to improve performance, accessibility, SEO, and analytics integrations while collaborating with design, marketing, product, and engineering stakeholders.

Drive high-volume outbound prospecting to identify and qualify new dealership accounts. Manage top-of-funnel activity, retarget lapsed users, document interactions in CRM, deliver pitches and mini-demos, and meet daily/weekly/monthly KPIs to convert leads into active marketplace users.

Lead product strategy and roadmap for the Canadian buyer experience in a digital wholesale vehicle marketplace. Drive end-to-end lifecycle from discovery to delivery, partner with cross-functional teams, use customer research and data to prioritize initiatives, define KPIs tied to revenue and engagement, and mentor product team members. Leverage AI and rapid prototyping to improve customer success metrics.