Jobs at OPENLANE

Coordinates skip-tracing investigations to locate debtors and collateral using online resources, databases, phone outreach, and investigative techniques. Maintains account inventories, evaluates databases and vendor performance, manages vendor relationships, provides client and management updates, prepares production reports, and ensures compliance with applicable laws, confidentiality requirements, and debt-collection regulations.

Coordinate vehicle recovery assignments in a high-volume queue by reviewing declined assignments, assigning and managing recovery agents, coordinating fees, and liaising between clients and vendors. Identify and escalate issues, follow up on resolutions, maintain accuracy and quick turnaround, and use internal, Google, vendor, and integration partner systems to complete daily administrative tasks.

Manage and grow a regional dealership account portfolio through consultative sales, customer retention, and new account acquisition. Serve as the primary customer liaison, promote software adoption, provide personalized guidance, resolve issues cross-functionally, document interactions in CRM, monitor sales activity and KPIs, and coach customers on marketplace best practices.

Develops and optimizes transportation pricing models for a digital vehicle marketplace. Analyzes lane profitability, buyer behavior, attach rates, margins, carrier costs, seasonality, and competitive pricing. Designs A/B tests, monitors KPIs, identifies revenue leakage and growth opportunities, and recommends actions to improve transportation usage and profitability. Partners with cross-functional teams and leadership to translate complex analytical insights into pricing strategies.

Develop scalable Java Spring Boot APIs, microservices, React-based interfaces, ETL pipelines, and SQL data solutions. Deploy workloads on AWS, optimize performance, implement monitoring and automation, and collaborate with product, frontend, data, and DevOps teams. The role also contributes to architecture, accessibility, reliability, and data-driven product improvements.

Lead product strategy, vision, roadmaps, discovery, and execution for a portfolio of digital marketplace products. Manage Agile development processes, use data to track product performance and KPIs, collaborate with cross-functional stakeholders, and mentor Product Managers and Business Analysts. Serve as a senior leadership liaison while prioritizing capabilities that address diverse user needs and align with company goals.

Manages and grows franchise customer accounts within an assigned territory. Acts as a central liaison among customers, outside sales, and internal operations teams; provides product expertise, technical support, education, and marketplace best-practice guidance. Monitors territory performance, resolves customer-impacting issues, aligns technology and processes with business objectives, and supports customer satisfaction and sales growth. Requires 3–5 years of sales or account management experience and approximately 15% regional travel.

Lead product strategy and roadmap for the Canadian buyer experience in a digital wholesale vehicle marketplace. Drive end-to-end lifecycle from discovery to delivery, partner with cross-functional teams, use customer research and data to prioritize initiatives, define KPIs tied to revenue and engagement, and mentor product team members. Leverage AI and rapid prototyping to improve customer success metrics.

Build, maintain, and scale cloud-first microservices using TypeScript/Node.js. Contribute to front-end features with Angular, optimize SQL and NoSQL queries, use CI/CD pipelines, adopt AI-assisted tools, participate in Agile ceremonies, and collaborate with senior engineers to deliver reliable software.

Lead revenue and pricing optimization by analyzing pricing, customer behavior, unit economics, and marketplace dynamics; design experiments (A/B tests, cohorts), monitor KPIs, detect revenue leakage, and partner cross-functionally to deliver data-driven recommendations that increase profitability and engagement.

Lead design and rewrite of cloud-native core systems. Build scalable back-end services and front-end features, drive architecture and testing discussions, mentor engineers, and improve telemetry, performance, and reliability.

Build, operate, and scale cloud-native backend services and APIs for a high-volume vehicle marketplace. Embed AI-driven capabilities into features, use AI tools to accelerate development, participate in on-call rotations, improve reliability, and collaborate with Product, Data, Infrastructure, and SRE teams to deliver production-ready systems.