Teams at OPENLANE

Coordinates skip-tracing investigations to locate debtors and collateral using online resources, databases, phone outreach, and investigative techniques. Maintains account inventories, evaluates databases and vendor performance, manages vendor relationships, provides client and management updates, prepares production reports, and ensures compliance with applicable laws, confidentiality requirements, and debt-collection regulations.

Coordinate vehicle recovery assignments in a high-volume queue by reviewing declined assignments, assigning and managing recovery agents, coordinating fees, and liaising between clients and vendors. Identify and escalate issues, follow up on resolutions, maintain accuracy and quick turnaround, and use internal, Google, vendor, and integration partner systems to complete daily administrative tasks.

Manage and grow a regional dealership account portfolio through consultative sales, customer retention, and new account acquisition. Serve as the primary customer liaison, promote software adoption, provide personalized guidance, resolve issues cross-functionally, document interactions in CRM, monitor sales activity and KPIs, and coach customers on marketplace best practices.