Teams at OpenSesame

Curate learning courses and pathways for EMEA customers, translating workforce goals into course mappings and recommendations. Advise Sales and Customer Success teams, manage publisher relationships, identify content gaps, and create scalable curation resources. The role also supports customer presentations, RFPs, webinars, process improvements, and regional go-to-market enablement while coordinating across EMEA time zones.

Own the customer renewal and expansion lifecycle, including pricing strategy, negotiations, proposals, quotes, sales orders, RFPs, forecasting, and closing opportunities. Partner with Customer Success, Sales, Finance, and Legal teams to manage SMB, mid-market, and enterprise renewals. Analyze usage metrics, identify renewal risks and upsell opportunities, lead Procurement discussions, maintain Salesforce records, and drive customer retention and revenue growth.

Supports and improves internal IT systems, resolves escalated support tickets, administers SaaS and endpoint-management tools, manages user access, and strengthens security practices. The role also maintains documentation, supports compliance audits, trains help desk staff, and identifies opportunities to automate provisioning, deprovisioning, and other repetitive workflows. This remote role requires ownership of systems projects and up to 15 travel days annually.