OppFi Company Culture & Values

Describe your experience with the onboarding process at your company. What resources, tools, or people were made available to you during the process?

The onboarding experience at OppFi was well structured, which made the transition into my new role smooth and efficient. The combination of engaging webinars, walk-throughs, readily available support and accessible managerial guidance made me feel welcomed and informed.

OppFi is a remote-friendly company, with the onboarding process set up as a series of Zoom webinars. These webinars were a great opportunity to connect with colleagues while enhancing my understanding of the company’s goals and strategies. One of the standout resources was a small group walk-through of the company’s intranet, The Loop. This comprehensive tool was instrumental in helping me navigate my first days.

When I encountered any technical needs or issues, creating a ticket for the IT team was straightforward. The team efficiently addressed any concerns or questions I had, ensuring that I could focus on my work without unnecessary delays.

Finally, my manager played a crucial role by always being available for questions and providing key insights into my role and responsibilities. With their support, I found it easier to integrate into the team and understand how my contributions impact the company’s goals.

How did the onboarding process contribute to your understanding of the company culture, values and expectations? Were there any specific training programs, resources or mentorship opportunities provided during onboarding that you found especially helpful?

During the onboarding process, I learned about OppFi’s guiding business principles and the importance placed on fostering an inclusive and supportive environment. From the outset, I was impressed by the emphasis on openness and collaboration, two fundamental aspects of the company culture.

The engaging Zoom webinars, including a CEO lunch, allowed me to hear directly from leaders across the organization. The helpful training programs, a combination of structured sessions and hands-on experiences, gave me a robust understanding of my role and how it fits into the larger picture. One of the sessions provided insights into the company’s mission and vision, which helped me align my personal goals with those of the organization.

OppFi’s mentorship opportunities take an open community approach, giving employees hands-on experience cross-departmentally. This exposure enhances skill sets and provides a pathway for career advancement. In fact, I’m excited about utilizing a company perk to pursue a certification, which speaks to OppFi’s investment in employee development and growth. In the future, should a role become available in another department, I would feel well-equipped to apply.
 

What about your onboarding experience was different from past experiences starting in a new role? What do you think made it so effective?

My onboarding experience at OppFi differed notably from past experiences at other companies in a positive way. In previous positions, I often felt that everyone was too busy with their own responsibilities to take the time to help new employees navigate the tools and resources available. I felt lost or overwhelmed trying to find my footing with the lack of guidance. At OppFi, the onboarding process was effective due to the combination of accessible resources, clear guidance and supportive communication.

OppFi’s onboarding journey outlines where to find important information and who to contact for guidance. This structure significantly reduces the ambiguity often associated with starting a new role. 

I would like to recognize the people operations associate who consistently sent thoughtful and well-organized emails regarding happenings at OppFi. Those timely updates included helpful guides on navigating various processes, which made it easier for me to get acclimated. The proactive approach to communication helped me feel more connected and informed about the company and its operations from day one.