Teams at Orgenesis

Coordinates customer onboarding, account support, communications, issue resolution, retention activities, and administrative tasks. Serves as a customer contact, schedules meetings and training, tracks milestones and follow-ups, maintains CRM records, documents interactions, coordinates cross-functional resolution, supports renewals, gathers feedback, and assists Customer Success Managers with engagement and process improvement initiatives.

Provides administrative and personnel support across employee records, recruitment, onboarding, benefits, payroll, compliance, employee communications, and HR operations. Maintains HRIS and applicant tracking records, schedules interviews and orientations, assists with payroll and benefits administration, coordinates onboarding and offboarding, responds to employee inquiries, handles confidential information, prepares reports, and supports audits, engagement activities, and HR projects.

Handles inbound and outbound customer calls, provides product and account information, resolves issues, processes requests, documents interactions in CRM systems, escalates complex concerns, and maintains customer satisfaction. The role requires accurate data entry, multitasking across computer applications, adherence to procedures, professional communication, and performance against call quality, productivity, attendance, and resolution metrics.