Teams at Owlet Baby Care

Use AI and Zendesk analytics to identify support trends and root causes, coordinate with Product/Engineering, monitor reviews, manage international partner communications, and maintain troubleshooting guides and help content to improve customer experience and operational processes.

The Sourcing Analyst will manage vendor relationships, source suppliers for new products, negotiate pricing, and oversee material management to ensure efficient supply chain operations.

Manage the subscriber journey through lifecycle marketing, optimizing campaigns for engagement and retention, and analyze performance metrics.