Jobs at Payscale

Leads the Customer Success organization across enterprise, mid-market, and SMB segments. Owns customer adoption, value realization, retention, health metrics, renewals support, and customer satisfaction. Develops lifecycle strategies, success processes, dashboards, and enablement programs while partnering with Sales, Product, Marketing, Services, Support, Operations, and IT. Manages senior leaders and Customer Success Managers, drives transformation initiatives, and presents customer and revenue performance to executives.

Lead global software implementation projects across multiple regions, managing scope, schedules, budgets, quality, risks, issues, dependencies, stakeholders, and project reporting. The role also drives change management, process improvement, continuous improvement initiatives, and delivery accountability while collaborating with geographically distributed teams.

Manage an enterprise book of business by driving renewals, upsells, retention, and new revenue opportunities. Own the full sales cycle, from lead generation through contract closure, while presenting business value to HR and executive stakeholders. Develop territory plans, forecast pipeline in Salesforce, collaborate with Customer Success, maintain customer satisfaction, and achieve sales quotas. The role focuses on selling compensation data, software, and services to large organizations, preferably within HCM SaaS.

Lead moderately complex client compensation engagements, including benchmarking, market pricing, salary structure design, job architecture, policy documentation, and communications training. Provide advanced compensation expertise, support sales calls, mentor junior analysts, manage escalations, improve internal processes, and contribute to strategic initiatives. The role requires strong project management, communication, data analysis, advanced Excel skills, and 5–6 years of compensation experience.

The Enterprise Account Executive will prospect, qualify, demonstrate, negotiate, and close net-new B2B SaaS opportunities with enterprise organizations. Responsibilities include managing a $1M+ annual quota, developing territory plans, engaging HR and compensation executives, maintaining sales pipeline data, managing full sales cycles, and collaborating with SDRs, account executives, marketing, and product teams. The role requires consultative selling, strong objection handling, competitor knowledge, and consistent revenue attainment.

Owns Payscale’s website growth across SEO, AI search visibility, CRO, analytics, and conversion optimization. Responsibilities include technical SEO, keyword strategy, AEO, landing-page performance analysis, A/B and multivariate testing, Webflow implementation, GA4 and GTM reporting, dashboard development, funnel analysis, and AI-assisted insights. Partners with Demand Generation, Content, Product Marketing, and Marketing Operations to improve traffic, engagement, and pipeline conversion.

The Senior Financial Analyst will support FP&A through forecasting, financial analysis, scenario modeling, monthly close, and cross-functional business partnering. Responsibilities include analyzing SaaS metrics such as ARR, bookings, pipeline, renewals, upsell, and churn; improving financial operations and data accuracy; leveraging AI to automate workflows; using Adaptive Insights; and developing actionable recommendations and financial strategies.

Leads a team of Renewal Managers responsible for customer retention, renewal revenue, forecasting, negotiations, and churn-risk management. Coaches team members, oversees complex escalations, ensures accurate Salesforce records and renewal documentation, and partners with Customer Success, Account Management, Finance, Legal, Deal Desk, and Operations. The role also improves renewal workflows, playbooks, reporting, and contract-term strategies while maintaining commercial discipline and customer relationships.

Manage enterprise customer accounts and drive revenue growth through renewals, upsells, and retention. Own the sales cycle from lead generation through contract execution, develop territory business plans, maintain Salesforce pipeline forecasts, present business value to HR and C-suite stakeholders, and collaborate with SDRs and internal partners to exceed sales quotas and customer satisfaction goals.

Lead strategic product marketing for a product area: define positioning, messaging frameworks, GTM and launch strategy, leverage AI for market and competitive intelligence, drive cross-functional alignment with Sales/Product/CS, influence pricing and revenue strategy, mentor team members, and measure market impact against business KPIs.