Teams at Payscale

Leads the Customer Success organization across enterprise, mid-market, and SMB segments. Owns customer adoption, value realization, retention, health metrics, renewals support, and customer satisfaction. Develops lifecycle strategies, success processes, dashboards, and enablement programs while partnering with Sales, Product, Marketing, Services, Support, Operations, and IT. Manages senior leaders and Customer Success Managers, drives transformation initiatives, and presents customer and revenue performance to executives.

Lead global software implementation projects across multiple regions, managing scope, schedules, budgets, quality, risks, issues, dependencies, stakeholders, and project reporting. The role also drives change management, process improvement, continuous improvement initiatives, and delivery accountability while collaborating with geographically distributed teams.

Manage an enterprise book of business by driving renewals, upsells, retention, and new revenue opportunities. Own the full sales cycle, from lead generation through contract closure, while presenting business value to HR and executive stakeholders. Develop territory plans, forecast pipeline in Salesforce, collaborate with Customer Success, maintain customer satisfaction, and achieve sales quotas. The role focuses on selling compensation data, software, and services to large organizations, preferably within HCM SaaS.