Teams at PEMCO

Leads PEMCO’s enterprise digital commerce strategy and owns the prospective customer journey from discovery through purchase and channel handoff. The role develops the digital quote and purchase roadmap, improves conversion and customer experience, manages commerce KPIs, and aligns Sales, Marketing, Product, IT, Underwriting, Compliance, Operations, and Analytics. Responsibilities include funnel analysis, personalization, testing, executive recommendations, investment prioritization, and ensuring regulatory, privacy, security, and policy-integrity requirements are met.

Provides multichannel customer service for property and casualty insurance policyholders, prospects, agents, and other customers. Handles policy, billing, payment, renewal, cancellation, claims-intake, and account-update inquiries while documenting interactions accurately. Resolves concerns, recommends suitable coverage options, protects confidential information, follows insurance regulations and company procedures, and meets quality, productivity, attendance, and customer satisfaction goals.

Provides multichannel customer service to policyholders, prospects, agents, and other customers. Handles insurance policy, billing, payment, renewal, cancellation, and basic claims inquiries; updates account information; recommends coverage options; resolves complaints; documents interactions; and follows insurance regulations, privacy requirements, and quality standards. The role requires meeting customer service, productivity, quality, attendance, and satisfaction goals while collaborating across departments.