Teams at Perficient

Lead incident management and site reliability initiatives, implement SRE practices and SLAs/SLOs, deploy AIOps-driven detection and self-healing automation, drive observability using Dynatrace, and enhance ITSM processes via ServiceNow while partnering across NOC, Cloud, DevOps, and application teams.

Lead incident management, operational resilience, and AIOps-driven automation across enterprise environments. Drive SRE practices, observability (Dynatrace), ServiceNow workflow automation, root-cause analysis, SLAs/SLOs, and build AI-powered self-healing workflows to reduce MTTD/MTTR and improve reliability.

The Director of Organizational Change Management leads enterprise change initiatives, develops strategies to ensure adoption, and partners with executives to drive transformation.