Teams at Petco

Provides Tier 2 customer support for escalated Vetco issues from call centers, field teams, and pharmacy partners. Reviews prescription approvals, maintains accounts, processes reimbursements, resolves technical and complex inquiries, replaces rabies tags, documents cases in Salesforce and Pet Pass, and identifies service trends and process improvements. The role also supports agents and field teams, communicates solutions, and works independently under limited supervision.

Provides Tier 2 support for escalated Vetco customer and field-team issues. Responsibilities include prescription approvals, account maintenance, reimbursements, rabies tag replacements, technical support, record corrections, and resolving complex inquiries through email, Salesforce, and account notes. The representative tracks trends, supports call center agents and field teams, identifies process improvements, and independently resolves service problems while maintaining high customer satisfaction.