Teams at Petco

Provides Tier 2 customer support for escalated Vetco issues from call centers, field teams, and pharmacy partners. Reviews prescription approvals, maintains accounts, processes reimbursements, resolves technical and complex inquiries, replaces rabies tags, documents cases in Salesforce and Pet Pass, and identifies service trends and process improvements. The role also supports agents and field teams, communicates solutions, and works independently under limited supervision.