Jobs at Ping Identity

Generates qualified sales meetings by researching target companies, identifying prospects, conducting phone and email outreach, educating leads, and qualifying opportunities. Maintains CRM and sales engagement data integrity, collaborates with Sales and Marketing, meets pipeline and activity targets, and develops knowledge of the IAM market and Ping Identity solutions.

Generates qualified sales meetings by researching prospective companies, contacting and educating prospects, qualifying leads, and scheduling discovery calls. Maintains sales pipeline and CRM data integrity, meets sales metrics, partners with Sales and Marketing, develops territory knowledge, and uses phone, email, social media, Salesforce, and sales engagement tools to create sales-ready opportunities.

Leads an eight-person cross-functional software engineering team building SaaS and hybrid multi-tenant identity and access management products. Responsibilities include hiring, training, Agile planning, technical design and code reviews, hands-on development, product requirements, investment planning, cross-team coordination, delivery, and production issue response. The role requires managing software development teams, delivering commercial products, and expertise in Java, Cassandra, Kafka, AWS, Kubernetes, and CI/CD cloud architecture.

Partners with the Chief Customer Officer to improve customer retention, revenue performance, and organizational effectiveness. Owns renewal and retention reporting, customer health and churn analysis, resource models, executive and board narratives, and reporting requirements. Collaborates with Finance, Revenue Operations, Sales, Product Strategy, Systems, and Data teams to align SaaS metrics, forecasts, and business decisions.

Provides high-level administrative support to executives and senior leadership by managing complex calendars, meetings, travel logistics, correspondence, presentations, board materials, confidential information, and stakeholder communications. The role requires proactive prioritization, sound judgment, research and analysis capabilities, and process improvement to ensure efficient executive operations.

Serves as a customer-facing subject matter expert for identity security solutions, including authentication, fraud detection, risk engines, and identity verification. Leads executive briefings, technical workshops, evaluations, proof-of-concepts, and deployment engagements. Advises enterprise customers, translates technical concepts into business outcomes, creates enablement materials, gathers market feedback, and influences product strategy and roadmaps.

Leads global partner operations strategy and infrastructure across reseller, referral, delivery, technology, MSP, ISV, and cloud marketplace ecosystems. Builds scalable processes, dashboards, and reporting; integrates partner data with Salesforce, PRM, and BI systems; optimizes deal registration, attribution, compensation, onboarding, certification, and enablement workflows. Partners cross-functionally with Sales Operations, Alliances, Product, Finance, Marketing, IT, and executive leadership to improve partner performance and support growth.

Own and grow strategic enterprise accounts across providers, payers, and technology organizations. Generate pipeline, win net-new business, manage complex sales cycles, and position Ping’s identity platform across workforce, customer, and embedded use cases. Build executive and technical relationships, collaborate with sales engineering and partners, maintain accurate forecasts, and connect identity solutions to security, compliance, efficiency, revenue, and digital experience outcomes.

Leads the SLED East sales organization serving state, local, higher-education, and K-12 customers. Owns regional go-to-market strategy, pipeline creation, forecasting, complex deal execution, partner activation, executive relationships, and team development. The role requires building public-sector relationships, navigating procurement and contract vehicles, positioning identity-security solutions, orchestrating cross-functional pursuits, and driving profitable new-logo and expansion revenue across the Eastern United States.

Leads Ping Identity’s global commercial legal function, overseeing attorneys and contract professionals handling complex SaaS, software, services, partnership, and strategic alliance transactions. Negotiates high-value agreements, improves contracting processes and tools, manages legal risk, supports global commercial initiatives, and partners with senior business and legal stakeholders. Develops a hybrid international team and applies generative AI and scalable contracting frameworks to improve productivity and accelerate sales cycles.

Manages complex global enterprise accounts as a technical subject matter expert and trusted advisor. Develops multi-product strategies, guides integrations, mitigates operational risks, and translates business requirements into technical plans for executive stakeholders. Leads escalations, mentors peers, improves delivery frameworks, supports AI-driven tools, and influences Engineering and Product teams. Requires advanced cybersecurity and identity management expertise, including federation protocols, cloud security, and multi-vendor integrations.

Own the Ping Elevate enablement platform, including supplier management, product lifecycle, feature adoption, governance, reporting, and field feedback. Build and optimize modern enablement content, everboarding programs, AI role plays, learning paths, and sales readiness experiences. Partner cross-functionally to align platform capabilities with revenue goals, integrate measurement, establish quality standards, and continuously improve seller productivity and learner outcomes.

Lead and scale Ping Identity’s Americas Solutions Engineering organization. Partner with Sales, Product, and Marketing to drive pipeline growth, win rates, customer retention, technical sales strategy, proofs of concept, architectural design, and executive engagements. Advise enterprise security leaders on IAM, AI governance, cloud architecture, and fraud prevention while shaping product roadmaps through market and customer insights.

Manage enterprise customer relationships as a named technical resource and advocate. Oversee incident communications, analyze support and customer data, identify adoption and renewal risks, and recommend solutions aligned with customer objectives. Provide proactive guidance on Ping Identity features, uncover adoption blockers, and support customer success through hands-on collaboration. The role includes occasional customer-site travel and some after-hours or weekend coverage.

Design and build scalable data engineering and AI agent governance capabilities across major cloud AI platforms. Develop ingestion, processing, ETL, observability, security, lifecycle management, and identity governance features. Evaluate emerging AI agent frameworks and interoperability standards, troubleshoot customer issues, document architecture and processes, and collaborate with engineering, security, compliance, product, and support teams. The role also involves improving distributed data systems, mentoring engineers, and leading technical initiatives.

Provide technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing problems, documenting bugs, and coordinating resolutions with Engineering, SRE, Product Management, and Customer Success. Lead escalations, manage urgent tickets, mentor team members, improve support processes and documentation, participate in on-call coverage, and develop expertise in Ping Identity’s cloud identity platform.

The Strategic Alliances Director manages Global System Integrator partnerships, building executive relationships, joint go-to-market plans, marketing strategies, sales pipelines, and revenue growth. Responsibilities include partner onboarding and enablement, business development, contract negotiation, QBRs, performance reporting, executive alignment, and collaboration with sales and marketing teams. The role requires extensive enterprise software partnership sales experience, a strong partner network, quota achievement, and domestic and international travel.

Leads the design and scaling of global partner programs, enablement journeys, and operating processes. Establishes partner lifecycle frameworks, governance, planning cadences, dashboards, attribution, forecasting, and executive reporting. Coordinates cross-functional alignment across sales, marketing, product, services, finance, legal, and operations while driving strategic partner motions and measurable pipeline, revenue, adoption, and customer outcomes. Builds organizational capability through hiring, coaching, reusable processes, and accountable execution.

Serve as primary technical liaison for enterprise customers, delivering best-practice recommendations, onboarding, upgrades, training, escalations, and cross-functional coordination to ensure successful adoption and retention of Ping Identity solutions.

Lead identification, negotiation, and operationalization of strategic partnerships with foundation model providers, AI infrastructure, and hyperscalers. Own end-to-end partner lifecycle, drive joint solutions and GTM plays, track KPIs and revenue impact, influence product roadmap, represent Ping externally, and scale partner engagement using AI tools and automation.