Jobs at Ping Identity

Develop and lead major features for PingOne Directory, a multi-tenant identity platform offered as SaaS and on-premise software. Responsibilities include requirements definition, technical design, Java implementation, testing, documentation, operational readiness, and production support. The role involves making architecture and performance decisions, mentoring engineers, collaborating cross-functionally, contributing to agile improvement, and participating in an on-call rotation. The position is remote with 1–2 days weekly in the Austin office.

Generates qualified sales meetings by researching prospective companies, contacting and educating prospects, qualifying leads, and scheduling discovery calls. Maintains sales pipeline and CRM data integrity, meets sales metrics, partners with Sales and Marketing, develops territory knowledge, and uses phone, email, social media, Salesforce, and sales engagement tools to create sales-ready opportunities.

Leads an eight-person cross-functional software engineering team building SaaS and hybrid multi-tenant identity and access management products. Responsibilities include hiring, training, Agile planning, technical design and code reviews, hands-on development, product requirements, investment planning, cross-team coordination, delivery, and production issue response. The role requires managing software development teams, delivering commercial products, and expertise in Java, Cassandra, Kafka, AWS, Kubernetes, and CI/CD cloud architecture.

Design and build scalable data engineering and AI agent governance capabilities across major cloud AI platforms. Develop ingestion, processing, ETL, observability, security, lifecycle management, and identity governance features. Evaluate emerging AI agent frameworks and interoperability standards, troubleshoot customer issues, document architecture and processes, and collaborate with engineering, security, compliance, product, and support teams. The role also involves improving distributed data systems, mentoring engineers, and leading technical initiatives.

Lead design, build, and operate platform-level IAM services across the stack. Define APIs, data models, and orchestration surfaces. Research and deliver Identity-for-AI capabilities and prototypes, collaborate with product and UX, mentor engineers, and support production lifecycle activities using modern AI tooling to accelerate development.

Provides premium technical support to enterprise customers using Ping Identity solutions. Responsibilities include troubleshooting and reproducing SaaS and web application issues, analyzing logs and HTTP traces, managing SLAs and customer expectations, conducting troubleshooting sessions, communicating through phone and email, contributing to the knowledge base, and mentoring or onboarding support engineers. The role includes global follow-the-sun coverage, rotating on-call responsibilities, and varied schedules.

Provides comprehensive administrative support to executives and senior leadership by managing complex calendars, meetings, travel, events, correspondence, presentations, board materials, and confidential information. Serves as a key stakeholder contact, conducts research, supports decision-making, coordinates cross-functional initiatives, and improves administrative processes. Requires strong organization, communication, judgment, discretion, and proactive problem-solving skills.

Lead global payroll operations across 18 countries, ensuring accurate, timely, and compliant processing. Manage payroll service providers, strategy, automation, implementations, country expansions, EOR relationships, and M&A integration. Lead a globally dispersed team and partner with Accounting, Treasury, Tax, Legal, HR, Benefits, and Equity Administration. Oversee complex compensation, payroll taxes, statutory filings, audits, year-end reporting, internal controls, risk mitigation, and employee issue resolution.

Creates and maintains technical documentation for cloud and on-premise identity products across end-user, administrator, developer, integrator, and DevOps audiences. Collaborates with engineers and product teams, researches software and standards, tests unreleased features, advocates for documentation throughout the development lifecycle, and edits contributor content. Works in a Docs-as-Code environment using AsciiDoc, GitHub, and documentation publishing tools.

Provide technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing problems, documenting bugs, and coordinating resolutions with Engineering, SRE, Product Management, and Customer Success. Lead escalations, manage urgent tickets, mentor team members, improve support processes and documentation, participate in on-call coverage, and develop expertise in Ping Identity’s cloud identity platform.

Design, deploy, and maintain resilient cloud infrastructure for Ping Identity’s mission-critical services. Build and optimize automated CI/CD pipelines, support cloud security and observability, evaluate technologies, participate in planning and on-call rotations, and help improve engineering practices. Collaborate across development and operations teams while sharing expertise and supporting distributed production systems.

The Strategic Alliances Director manages Global System Integrator partnerships, building executive relationships, joint go-to-market plans, marketing strategies, sales pipelines, and revenue growth. Responsibilities include partner onboarding and enablement, business development, contract negotiation, QBRs, performance reporting, executive alignment, and collaboration with sales and marketing teams. The role requires extensive enterprise software partnership sales experience, a strong partner network, quota achievement, and domestic and international travel.

Leads the renewal operating model, process transformation, reporting, forecasting, and AI-enabled automation. Builds trusted dashboards, improves data quality and forecast accuracy, reduces manual work, and drives cross-functional change across Renewals, Customer Success, Sales, Finance, Data & Analytics, and Information Systems. Establishes governance, controls, documentation, and responsible AI practices while delivering actionable insights and communicating operational progress, risks, and recommendations to senior leaders.

Leads the design and scaling of global partner programs, enablement journeys, and operating processes. Establishes partner lifecycle frameworks, governance, planning cadences, dashboards, attribution, forecasting, and executive reporting. Coordinates cross-functional alignment across sales, marketing, product, services, finance, legal, and operations while driving strategic partner motions and measurable pipeline, revenue, adoption, and customer outcomes. Builds organizational capability through hiring, coaching, reusable processes, and accountable execution.

Owns an assigned enterprise sales territory focused on new-logo acquisition and upselling. Develops sales plans, positions value propositions, negotiates complex contracts, forecasts activity, prepares subscription pricing and proposals, and collaborates with partners and internal teams. The role requires a strong record of exceeding quota, closing strategic enterprise software deals with long sales cycles, engaging C-level and strategic buyers, and working with global partners and system integrators.

Serve as primary technical liaison for enterprise customers, delivering best-practice recommendations, onboarding, upgrades, training, escalations, and cross-functional coordination to ensure successful adoption and retention of Ping Identity solutions.

Design and develop scalable React front-end applications, reusable UI components, and accessible design-system foundations. Collaborate with product, UX, and backend teams on user-focused features and API integration. Define front-end architecture standards, optimize performance, maintain build and CI/CD pipelines, ensure code quality through testing and reviews, and mentor engineers. The role also supports responsive design, documentation, troubleshooting, and scalable state management and data-fetching practices.

Design and develop large-scale Java-based identity management features, implement authentication and identity protocols, collaborate with distributed teams, enable cloud deployments, resolve customer issues, and prioritize security, performance, and testability.

Lead identification, negotiation, and operationalization of strategic partnerships with foundation model providers, AI infrastructure, and hyperscalers. Own end-to-end partner lifecycle, drive joint solutions and GTM plays, track KPIs and revenue impact, influence product roadmap, represent Ping externally, and scale partner engagement using AI tools and automation.

Manage marketing automation and lifecycle programs across Marketo, Salesforce, 6Sense and related platforms. Design and optimize automations for lead management, routing, attribution, and segmentation; own data hygiene and governance; coordinate marketing-to-sales handoffs; manage Salesforce workflow requests and cross-functional initiatives to improve lead-to-revenue processes.