Teams at PNC Bank

Provide technical support and complex problem resolution for end-user hardware, software, printers, and network connectivity. Manage device deployment, imaging, refreshes, incident management, ticketing systems, vendor engagement, and network upgrades. Mentor team members and maintain service levels in an enterprise Microsoft-centric environment.

Leads complex, multi-workstream product initiatives as a principal Product Owner. Owns product vision, strategy, backlog integrity, prioritization, and Scrum team alignment. Coordinates Product, Engineering, Design, Delivery, and other stakeholders; improves execution discipline, transparency, and outcome tracking. Stabilizes programs with fragmented ownership or elevated delivery risk while ensuring customer and business requirements are addressed. Requires substantial Product Owner or Senior Product Manager experience, preferably in payments or financial services.

Leads the design, automation, deployment, monitoring, and security of Azure cloud infrastructure. Builds Infrastructure as Code with Terraform, Bicep, or ARM templates; manages CI/CD pipelines through Azure DevOps and GitHub; and implements monitoring, logging, alerting, incident response, patching, and vulnerability management. Collaborates with engineering, development, architecture, security, and incident management teams to improve system reliability, scalability, performance, and cost efficiency.