Teams at PNC Bank

Provide technical support and complex problem resolution for end-user hardware, software, printers, and network connectivity. Manage device deployment, imaging, refreshes, incident management, ticketing systems, vendor engagement, and network upgrades. Mentor team members and maintain service levels in an enterprise Microsoft-centric environment.

Lead analysis of business requirements and production specifications for technology applications. Define system scope, recommend solutions, document constraints, and direct process improvement initiatives for internal business groups.

Lead a team of software engineers supporting critical retail-banking applications. Design and develop software solutions, provide technical guidance, review code and documentation, troubleshoot complex incidents, and apply SRE practices. Maintain on-call rotation for after-hours critical incidents. Use OpenShift, Hogan, Dynatrace, and Linux; collaborate on releases and modernize application delivery.