Teams at Portside

Own a portfolio of mid-market SaaS accounts through digitally led onboarding, adoption, training, health monitoring, renewals, and expansion. Use usage and engagement data, automation, and customer success tools to prioritize interventions, resolve escalations, improve lifecycle programs, and support customer outcomes. Partner with Sales, Product, Marketing, and Support on renewals, qualified expansion opportunities, product feedback, advocacy, and customer education.

Leads the enablement strategy for Sales and Customer Success, including onboarding, training, certification, playbooks, coaching, product launches, and customer success processes. Owns enablement budgeting, tooling, measurement, and cross-functional improvements while targeting faster sales ramp and consistent playbook adoption. The role may build and manage an enablement team as the function scales.

Owns a segment of the Horizon flight management product roadmap, translating priorities into shipped features. Responsibilities include customer discovery, requirements prioritization, cross-functional collaboration with engineering, end-to-end project ownership, release management, stakeholder communication, adoption measurement, and incorporating AI tools into product work. The role requires understanding aviation operations and regulations while communicating product value through business outcomes such as revenue, retention, cost, and risk.