Teams at Proofpoint

Serve as the customer-facing technical lead for strategic accounts: provide proactive technical guidance, manage escalations and incident response, oversee integrations and configurations, deliver executive presentations, drive account retention and upgrades, lead process improvements, and mentor peers. Works independently and coordinates across Support, Operations, and Engineering.

Serve as a senior advisor to enterprise C-suite clients, leading executive discovery, scoping data-security and threat programs, defining multi-year cyber roadmaps, influencing cross-functional product and services strategy, and representing Proofpoint in industry thought leadership and client engagements.

Manage Premium Services customer accounts for a cybersecurity SaaS vendor: plan and launch security training and assessment programs, develop implementation and communication strategies, create campaigns and reports, troubleshoot low-level ZenGuide issues, maintain CRM records, document interactions, liaise with customers, and coordinate delivery with internal teams to ensure satisfaction.