Teams at Prophecy

Lead Prophecy’s global post-sales organization across customer success and technical support. Own retention, renewals, expansion, customer satisfaction, onboarding, adoption, enablement, support performance, and executive escalations. Define segmentation, coverage models, service offerings, metrics, health scoring, and investment plans while scaling the organization. Partner with Sales, Product, Engineering, Marketing, and Field Engineering to represent customer priorities, improve the product, build advocacy, and deliver measurable business outcomes for enterprise customers.

Manage top-of-funnel lead lifecycle: convert inbound MQLs, execute multi-channel outbound prospecting, qualify prospects, book meetings for Sales, maintain Salesforce data, and collaborate with Marketing to improve messaging and campaign effectiveness.