Teams at Protocol Behavioral Health

Lead and own end-to-end partner implementations, translating partnership requirements into executable plans, coordinating cross-functional teams, managing up to two concurrent launches, providing onsite support, refining playbooks/templates, and driving broader operations projects to improve processes and tooling.

Support day-to-day operations of a virtual behavioral health clinic: manage patient referrals and records, field patient calls, coordinate scheduling, triage internal helpdesk issues, assist billing administration, and maintain data accuracy across EMRs and internal tools while identifying process improvements.