Teams at PTP

Lead client relationships and delivery of customer experience (CX) solutions. Drive sales, scope and size CX projects, design solution architectures, manage delivery teams, run requirements sessions, optimize delivery processes, and provide CX thought leadership. Willingness to travel within the US.

Design, plan, and execute testing for large-scale IVR applications. Create test plans and cases, perform voice and automated testing, write automation scripts, operate IVR environments, mentor QA team members, and improve test documentation and auditing.

Design, test, and deliver contact-center and self-service CX solutions. Lead requirements sessions, prioritize and refine feature backlogs, develop business cases, map requirements to designs, drive deliverables, optimize delivery processes, and build/maintain client relationships.