Teams at Radicle Health

Manage the 12-month GovRAMP compliance project by developing plans, coordinating Security, Engineering, IT, Compliance, vendors, and assessors, tracking milestones and dependencies, maintaining risks and issues, and reporting status to the CISO and stakeholders. Coordinate evidence collection, remediation, assessments, documentation, and authorization milestones while driving accountability without direct authority.

Manage a pooled portfolio of customers to improve satisfaction, retention, product adoption, and revenue expansion. Respond to inquiries, resolve critical issues, provide consultative guidance and basic training, support renewals and upsells, document customer activity in CRM systems, and monitor workflows and churn risks. Collaborate with internal teams, communicate product updates and best practices, attend industry promotional events, and support customers through onboarding, ongoing usage, and potential termination.

Supports governance, risk, and compliance programs by maintaining risk registers, conducting assessments, tracking mitigation plans, monitoring regulatory and control adherence, coordinating audit evidence, and updating policies. The role develops risk metrics, supports audit readiness, leads compliance training and awareness initiatives, and maintains documentation for audits, investigations, and post-incident reviews.